Mail deliver fail

Discussion in 'Capsa Network Analyzer' started by jim_chiu, Dec 31, 2007.

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  1. jim_chiu

    jim_chiu Registered Member

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    Hi,
    I bought the MSN monitor Pro five account licence, and we want to upgrade to unlimit account licence.
    However, we can't send the mail to your mail account, please check and get back to us ASAP.
    The error message shows below:

    I'm not going to try again; the message live in queue too long time.
    <synge@colasoft.com>, remote server said: (Connect) connect remote host
    failed (67.15.229.157 : 25)


    Please kindly help us to solve this problem.
    Thank you

    Best regards,

    Jim
     
  2. Colasoft

    Colasoft Colasoft Support

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    Dec 6, 2007
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    Location:
    Colasoft Co., Ltd.
    We are so sorry Jim, we were ona holiday schedule from Dec 30 to Jan 1. I will solve this problem tomorrow morning. Sorry for this late reply.

    BTW, Happy new year to you!;)

    Regards,

    Kevin Zhou
     
  3. jim_chiu

    jim_chiu Registered Member

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    Dear Kevin

    Thank you for your help.

    Best Regards,

    Jim
     
  4. Colasoft

    Colasoft Colasoft Support

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    Colasoft Co., Ltd.
    Hi Jim,

    You are welcome. Your satisfaction is our persuit:) Now I'm going to get some sleep :ouch:
     
  5. jim_chiu

    jim_chiu Registered Member

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    Dear Kevin,

    This is Rachel and i am the one who bought the Colasoft MSN Monitor Pro software. Sorry about borther your vacation in the new year. I reall need to slove this problem. Please transfer my mail to the right person and replay to me as soon as you can.
    Thank you for all your understanding and your time.
    Email Address : <removed>

    Rachel Chen
     
    Last edited by a moderator: Jan 3, 2008
  6. Colasoft

    Colasoft Colasoft Support

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    Location:
    Colasoft Co., Ltd.
    Hello Rachel,

    Thank you for choosing our product. I've already forwarded your message to our support department. However, the ISP has not got our network ready :mad: (our company has just moved to a new location). So you may probably have to wait for another day:( We are so sorry for this incovenience. Thank you for your understanding.

    Regards,

    Kevin
     
  7. jim_chiu

    jim_chiu Registered Member

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    Dear Kevin,

    Thank you for your support and reply.
    Please let me know when everything is ready.
    If you need to contact with me, please feel free email to me.
    Once again, thank you for all you time and help.:D
    Phone No. : <removed>

    Best regards,

    Rachel
     
    Last edited by a moderator: Jan 3, 2008
  8. Colasoft Support

    Colasoft Support Colasoft Moderator

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    Hi Rachel,

    I'm so sorry for any inconvenience. I have sent details about upgrade the license to your mailbox just now. Please check it. Thank you!

    If there is any further questions, please feel free to post here or contact me directly.:)

    Best regards!

    Synge
     
  9. jim_chiu

    jim_chiu Registered Member

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    Dec 31, 2007
    Posts:
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    Hi Kevin,
    The mail deliver fail again.
    I need to ask something about typo.
    Please refer my mail to Synge, thank you.

    Dear Synge,

    This is rachel, and the mail deliver fail agin.
    I have a question regarding our company information.
    If i need to change, could i change it by myself?
    Thank you for all your help.

    Best regards,

    Rachel
     
  10. Colasoft Support

    Colasoft Support Colasoft Moderator

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    Hi Rachel,

    There is something wrong with our mail server, my colleague is debugging it now. I'm so sorry for any inconvenience.

    Please send the detailed info about your company to me via PM. Thank you!

    Best regards!

    Synge
     
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