Lost username and password

Discussion in 'ESET Smart Security' started by jvandervalk, Jun 6, 2010.

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  1. jvandervalk

    jvandervalk Registered Member

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    Yesterday I unfortunately had to completely reinstall Windows with no backup and I am having trouble getting Eset Smart Security to work, let alone download. I have tried the password recovery page on Eset's website but have yet to receive an email even though it says I will. Can anybody shed some light on my situation? :doubt:
     
  2. Cudni

    Cudni Global Moderator

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    just be patient and check your spam folder just in case. You did all you can.
     
  3. jvandervalk

    jvandervalk Registered Member

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    Okay, I have been checking my spam folder and my email. I am just getting worried because these things are usually almost instant. Does anyone know if this is done by humans? That would explain it.
     
  4. Cudni

    Cudni Global Moderator

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    it might be done by humans otherwise you would/should have received it
     
  5. jvandervalk

    jvandervalk Registered Member

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    That would make sense, thanks for your help. :)
     
  6. Ben Amada

    Ben Amada Registered Member

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    I'm having the same problem -- very frustrating.

    I've filled out the "Retrieve License Details" page several times:
    http://www.eset.com/support/lost-license

    I actually have the username, but don't have the password. I also know the email address it was registered under.

    When filling it out, they say "we'll email you shortly". In the KB article, it says their website will send it directly to your email.
    http://kb.eset.com/esetkb/index?page=content&id=SOLN375

    Well, not a single email from ESET. I've checked the spam folder. I'm getting emails from everyone else.
     
  7. ronjor

    ronjor Global Moderator

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    There seems to be a problem. ESET moderators will be able to help you so hang tight.
     
  8. jvandervalk

    jvandervalk Registered Member

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    I just thought I would post here again, I solved the problem and received my info again through ESET support.
     
  9. Rmuffler

    Rmuffler Former Eset Moderator

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    Hello,

    jvandervalk, it is good to hear that your issue has been sorted out, thank you for the update. :thumb:

    Ben Amada, I will send you a personal message requesting your information so that I can assist you.

    Anyone who reads this thread, if you experience an issue related to not having your username and password, not receiving the email with your UN and PW, or are having trouble contacting support, please feel free to send me a personal message detailing your issue along with some customer information so that I can assist you. I am gladly here to help!

    Thank you,
    Richard
     
  10. Peterwl777

    Peterwl777 Registered Member

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    I'm having the same issue.

    Rmuffler, you say to email you but I don't see a link...

    This is such a lame situation.

    I have the username + password from my other computer (3 Licensed seats) but the app refuses to update.
     
  11. Rmuffler

    Rmuffler Former Eset Moderator

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    Hello,

    Peterwl777, I have sent you a personal message.

    For anyone else reading this thread, you can send me a personal message by clicking on my user name "Rmuffler" and selecting the option to send me a personal message.

    Thank you,
    Richard
     
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