Lost Key File :( Can Diamond Help?

Discussion in 'Trojan Defence Suite' started by FireDancer, Jun 3, 2004.

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  1. FireDancer

    FireDancer Registered Member

    Joined:
    Jul 24, 2003
    Posts:
    316
    Hello,

    Last year I registerd my copy of TDS-3 and love my program but am unable to use the full version due to the fact that this year we have had rain and flooding in my area and I lost most of my storage CD's due to water damage with files and passwords for programs I run, unfortunatly my TDS key file was one of them.

    Is there any way to recover my key file from Diamond? I payed with CC and they should have a copy of that along with my full name and e mail.

    I appreciate all your help as I am anxious to get TDS going again as soon as possible.

    Best Regards,
    FireDancer :(
     
    Last edited: Jun 3, 2004
  2. Pilli

    Pilli Registered Member

    Joined:
    Feb 13, 2002
    Posts:
    6,217
    Location:
    Hampshire UK
    Hi FireDancer, Sorry to here about your problem. All you need do is to email support@diamondcs.com.au stating the original email address you used when purchasing TDS3 and they will send you a new key. Any other details you can remember may help as well.

    HTH Pilli
     
  3. FireDancer

    FireDancer Registered Member

    Joined:
    Jul 24, 2003
    Posts:
    316
    Pilli,

    Thanks, I have sent the mail as you suggested and am awaiting a responce.

    Regards,
    FireDancer
     
  4. FireDancer

    FireDancer Registered Member

    Joined:
    Jul 24, 2003
    Posts:
    316
    Pilli,

    Thanks again... I have recieved my replacement Key file and thanks to Diamond for the quick responce my machine is once again happy and safe from nastys :)

    Regards,
    FireDancer :D
     
  5. Jooske

    Jooske Registered Member

    Joined:
    Feb 12, 2002
    Posts:
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    Location:
    Netherlands, EU near the sea
    Congratulations with your reconnection to the TDS family! :)
     
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