Looking for Refund..

Discussion in 'Ghost Security Suite (GSS)' started by sflorack, May 21, 2008.

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  1. sflorack

    sflorack Registered Member

    Joined:
    Aug 26, 2004
    Posts:
    45
    I accidentally purchased AppDefend when I had intended on getting RegDefend. So I went ahead and made a separate purchase for RegDefend, and am asking for refund for AppDefend.

    Nearly two weeks have gone by, and still no response from support.. I'm now asking for a full refund as I seem to have purchased an unsupported program.

    I enjoy supporting "mom and pop" software developers, but their total lack of customer support is appalling.
     
  2. Jason_R0

    Jason_R0 Developer

    Joined:
    Feb 16, 2005
    Posts:
    1,038
    Location:
    Australia
    I've sent you an email.
     
  3. sflorack

    sflorack Registered Member

    Joined:
    Aug 26, 2004
    Posts:
    45
    As a courtesy followup, I did indeed receive an email and subsequent refund for my purchases of AppDefend and RegDefend.

    Jason was apparently in the midst of a move and had a large backlog of emails to content with.
     
  4. G1111

    G1111 Registered Member

    Joined:
    May 11, 2005
    Posts:
    2,215
    Location:
    USA
    Sorry it did not work out for you. I am a registered user of both AppDefend and RegDefend. I have been happy with both.
     
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