Logon Box when connecting to network share

Ok I just ordered this software and now it is giving me fits. I did this when using the trial version with no trouble. oK here is the problem:
I get the logon box that says "connect to acronis on-----" When I enter the username and password it comes right back up and never lets me access the folder even though I can see the folder.
Here is what I have tried so far:
1. Checked the permissons of the folder (full access)
2. Tried using the username as [domain\user] also tried [computer\user] also tried using the / switch
3. Downloaded the latest update and made a bootable CD from it
4. Changed the group policy on the domain controller (windows 2003) to disable the digitally signed communications.
5. Forced the group policy change to the computer hosting the share

Do any of you have an answer to this problem? I am already emailing tech support with case number 672686

Thanks for any suggestions. I have attached a picture of the logon box.

 

bumped

 

I would like to see the picture to see if I can help you, but I cannot find any attachement to your post.

 

Ok now it is attached

 

mmmmmh, had/have a similar problem,
not knowing what EXACTLY
TI is expecting as input for "user"

VERY stoopid question:
- the password is correct ?
as it seems to be a network drive
Your local password may be rejected...
(don't laugh, but suchathing happened to me,
...not with TI however)

you could also try "\\Mustang\user"
although the caption on the logon window
doesn't look as if the computer name would be necessary...

...BUT if infact the same thing worked for You with the TI trial version
and assuming Your setup/the network drive hasnt changed
this most probably is a bug !!!


bottom

 

Yes, I have entered the username as \\Mustang\user also by domain \\powerplan\user

This is likely a bug in the version. This is absolutly critical though as storing/retrieving images on the network share was the main reason I purchased the software.

 

You might try using your non NetBIOS (A.K.A. DNS) user name which should be your domain e-mail address. For me that is lhg@godel.local since I have a user name of lhg in the godel.local SBS 2003 domain.

I have never tried, but my understading is that I am supposed to be able to log on to my XP Pro SP2 workstation with this e-mail address in the user name field instead of lhg.

 

Hello zacwin,

Thank you for choosing Acronis Workstation Disk Backup Software.

Thank you again for contacting Acronis.

Please collect the net.txt and sysinfo.txt files the way it is described in this post and sent it to Acronis Support Team.

Thank you.
--
Aleksandr Isakov

 

Hello!
We have a similar problem here. logon to a network share does not work.Sometimes it would be great if possible solutions to problems could be posted instead of solving them using private eMail

Is there a solution ? I remember that i found a similar post in some forum and they solved the problem using a dot "." somewhere in the username notation. That worked for me some month ago but i cannot find that thread again. Maybe someone knows what i mean ?

Thank you
Matthias

 

any solution yet?