LogMeIn: We're stopping our free offering from, errrm, NOW

Discussion in 'other software & services' started by Dermot7, Jan 21, 2014.

Thread Status:
Not open for further replies.
  1. Dermot7

    Dermot7 Registered Member

    Joined:
    Dec 20, 2009
    Posts:
    3,196
    Location:
    Surrey, England.
  2. moontan

    moontan Registered Member

    Joined:
    Sep 11, 2010
    Posts:
    3,931
    Location:
    Québec
  3. DoctorPC

    DoctorPC Banned

    Joined:
    Jan 9, 2014
    Posts:
    813
    Another product, down the tubes. I would bet they will instantly lose 90% of their installed user base.

    LogMeIn was problematic. My son used it, and found it was throttling his bandwidth by up to 50%, even when it wasn't being used, and even when properly 'tweaked'. He ended up uninstalling it due to these, and a few other issues.

    Anyway, taking products away, ruining them, or turning them into fee-based residual products seems to be 'all the rage' these days, and it's disheartening. For me, I refuse to use residual fee based products in most cases, and will continue using the last vestiges of lifetime ones. Which is why I purchased a good number of MBAM, Admuncher, Sandboxie types of licenses before they went away.
     
  4. HAN

    HAN Registered Member

    Joined:
    Feb 24, 2005
    Posts:
    2,080
    Location:
    USA
    In a small business environment, LMI is quite nice. As affordable as anything I've seen that also supports mobile devices. We will continue to use it.

    Do I like the fact the free time is gone? No. But realistically, I should have no complaint. And I don't. (Thanks for the free time while it lasted!)

    For personal use, the excellent free TeamViewer is still available. So truthfully, no harm done (IMO.)
     
  5. Peter2150

    Peter2150 Global Moderator

    Joined:
    Sep 20, 2003
    Posts:
    17,042
    As a business owner I can tell you losing 90% of your base when it is generating no income, is actually a financial gain.

    You seem to think people should just give away fruits of their labor. Why should they?

    PEte
     
  6. funkydude

    funkydude Registered Member

    Joined:
    Apr 5, 2004
    Posts:
    6,852
    It creates a positive reputation. That reputation slowly increases and expands via word of mouth. You then use that reputation to offer a paid service with improvements, whilst keeping the free version and that reputation.

    Reputation is everything. Destroying it with a move like this makes me wonder who they've been hiring recently.
     
  7. kupo

    kupo Registered Member

    Joined:
    Jan 25, 2011
    Posts:
    1,122
    Not when competitors are offering same product for free. They also only gave seven days period to notify customers.
     
  8. Victek

    Victek Registered Member

    Joined:
    Nov 30, 2007
    Posts:
    5,121
    Location:
    USA
    That model seems to work for some apps like free AVs, but maybe it wasn't working for LogMeIn? The problem is once you offer an app for free there's no easy way to withdraw it - some people are going to be unhappy. Still, I'd like to think that "reputation" is based more on how well a product works.
     
  9. Peter2150

    Peter2150 Global Moderator

    Joined:
    Sep 20, 2003
    Posts:
    17,042
    Doesn't matter, if you can't earn revenue your shut down.
     
  10. DoctorPC

    DoctorPC Banned

    Joined:
    Jan 9, 2014
    Posts:
    813
    Agreed, and this is one major vector of business. I've developed/sold/marketed hundreds of products (including software/hardware) over the years. In the business world 'comping' something can pay huge dividends.

    For example my friend owns a high end sports bar. New menus cost him $7,000.00 to print each time he changes his offerings. Instead, he cut a deal by putting 'select' drink mixes, using specific brands of drinks on the menu, and the liquor companies comp him the cost of the new menus.

    The 'here try this', and 'if you like it, try upgrading for this' method really works, and can make millions. BillP is a good example with WinPatrol, that thing literally bought him a mansion on a lake.

    LogMeIn literally lost their entire customer base over night. Their approach was flawed to the extreme.
     
  11. Victek

    Victek Registered Member

    Joined:
    Nov 30, 2007
    Posts:
    5,121
    Location:
    USA
    Can you document that?
     
  12. DoctorPC

    DoctorPC Banned

    Joined:
    Jan 9, 2014
    Posts:
    813
    Only anecdotally.. My son was part of a large gamer group, and everyone ditched it immediately. That's about it, and that's only a sampling of several hundred people.

    Otherwise, consider it speculation, nothing more. But those gamers aren't likely to ever pay for anything, especially with other alternatives.
     
  13. safeguy

    safeguy Registered Member

    Joined:
    Jun 14, 2010
    Posts:
    1,709
    It seems like they decided the freemium model wasn't working to their advantage. We don't have the data to see the conversion rate so we can't really judge whether this is a good move or not. I wonder how many of their free users would choose to pay and how many would switch over to another free offering.
     
  14. moontan

    moontan Registered Member

    Joined:
    Sep 11, 2010
    Posts:
    3,931
    Location:
    Québec
    i love a free ride as much as the next guy but sometimes it' s worth supporting software with money.

    servers and bandwidth ain't free, not to mention developing the software.
     
Loading...
Thread Status:
Not open for further replies.