Hi Joe/PrevxHelp, I am just curious - what exactly would you typically do when logging in into a system of a Prevx customer to find evidence or reasons for incompatibilities, crashes etc. regarding RC builds? Just watching them happening as you would sitting in front of my desktop (my view, want some popcorn? )? Or do you need to start diagnostic software in the background? And is the customer always in control or at least able to see what you are doing? I am asking this because maybe there's no need for security paranoia (guilty as charged *LOL*) if you explain a little bit what you intend to do (and what not)? Yes, I am familiar with such software (knowing Teamviewer from helping relatives all the time, it's fun being the active part ) but what I don't know is, how exactly you want to solve the problems through this method? Maybe you could elaborate on that and gain some trust? No, I cannot promise in advance that I will allow you on my computer, that really depends of the feeling I have , but maybe other people would if they'd know what's going on? On the other hand you know already all about my system (because of myprevx), yeah .. right! - So let me put it this way: If remote maintenance really is the only way for you to solve those problems I experienced with RC (and for example Babylon) I would of course be willing and glad to help this way as last resort so to speak. You just have to convince me!