Load Drivers from Boot CD?

Discussion in 'Acronis True Image Product Line' started by pmaster, Jan 10, 2008.

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  1. pmaster

    pmaster Registered Member

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    Jan 10, 2008
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    I am using Tru Image Home version 11. I backed up my computer to an external hard drive (which can be connected via USB 2.0 or with ESata). I made the boot cd. After booting with the CD to recover from an OS crash, It does not detect the external hard drive regardless if its plugged in as a USB drive or and External Sata drive. Am I missing something? Is there any way to load drivers to the boot cd? Just FYI the OS is (was) Vista 64 bit. but I'm not sure how that would effect the boot cd.

    Thanks

    Paul
     
  2. Earthling

    Earthling Registered Member

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    Providing you have registered ATI 11 you can download the Safe Mode plugin from your account. That fixed it for me, though later on you might want to look into creating a VistPE boot disk as it eliminates most of the problems that can occur with the ATI 11 Rescue Disk.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello pmaster,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for delayed response.

    Please make sure you use the latest build (8053) of Acronis True Image 11 Home. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media after updating.

    If updating doesn't solve the problem, please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Acronis Report, Windows system information and Linux system information (sysinfo.txt) as it is described in Acronis Help Post. Please keep the drive in question connected and powered on during the creation process.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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