LnSSvc Beta: Start Look 'n' Stop through a service.

Discussion in 'LnS English Forum' started by Frederic, May 9, 2004.

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  1. Andreas1

    Andreas1 Security Expert

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    Hi all,
    I've just encountered my first problem with this (not b2) LnSSvc.
    I'm on W2k SP4 and have installed ewido security suite (http://www.ewido.net/). That suite has a "guard" module that does live/on-access scanning and automatic updates. But upon reboot it crashes. I have not yet verified whether it's the auto-update function alone that is triggering the crash, or the service itself.
    But the only remedy was to stop using LnSsvc. I can still use LnS started by registry key without the crash happening (I can even use the auto-update function then), so I don't think it is related to LnS itself.
    In case you cannot reproduce it (ESS has a trial for download which offers the guard feature during trial), can you give any advice on how I should proceed?

    I've also informed Peter of ewido (fish25 on this board), but I thought, since LnSSvc is "offically beta" this is where I should start.

    Thanks for any help.
    Andreas
     
  2. tosbsas

    tosbsas Registered Member

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    What does it say as error cause I am in contact with ewido too - in my case I get a backgroundguard crashes .... and so does the rest

    Ruben
     
  3. tosbsas

    tosbsas Registered Member

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    tried it - with b2 the same problem - Frederic can you look into this too??


    Ruben
     
  4. Defenestration

    Defenestration Registered Member

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    FYI, I trialled ewido briefly for a few days and never had any problems with crashes. That's not to say that there isn't a problem with LnSSvC though.

    I'm running XP SP2, KAV 5 Personal 5.0.227, LnS beta Svc.
     
  5. Andreas1

    Andreas1 Security Expert

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    update: I'm not using LnsSvc right now and start LnS via run key, but apparently it is the order in which ewidoguard and LnS are started: Right now the guard had an update and re-started (while LnS was loaded) - and it crashed again. (Just disappeared, with an ewido message "the guard has crashed, your computer is no longer fully protected") This must be the first time the guard was trying to start after LnS - it is started as a service and is the first thing appearing on login and I haven't yet re-started it manually.

    So, not a LnSSvc issue. Maybe nothing with LnS in particular, maybe yes (could be a "race for the lower layer" issue or a firewall problem on ewidoguard's part).

    Andreas
     
  6. Frederic

    Frederic LnS Developer

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    What are the kind of crashes you are experiencing ?

    If it is system crashes (BSOD) then a Minidump should be created and you can send it to me (looknstop@soft4ever.com).
    If it is application crashes, then you should have some DrWatson logs that you can send me.

    Regards,

    Frederic
     
  7. tosbsas

    tosbsas Registered Member

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    Andreas - same happend to me after updating - no answer from ewido up to yet.

    Only sure thing - when starting with LnSSVc it crashed always

    Frederic - no watson logs but ewido crashlogs - want them??

    Ruben
     
  8. Frederic

    Frederic LnS Developer

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    If these logs are readable in text format, yes you can send it to me.

    The new beta drivers (3.04 d1 or d2) could be involved in these crashes. If you are using them, I suggest you try to come back to the official driver.

    Frederic
     
  9. tosbsas

    tosbsas Registered Member

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    Yes I am using them - both

    Ruben
     
  10. tosbsas

    tosbsas Registered Member

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    logs are on their way

    Ruben
     
  11. Andreas1

    Andreas1 Security Expert

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    I'm not sure what logs I have - DrWatson usually starts, but where do I have to look for his logs?
    I will have a look for ewido crashlogs, didn't think of it.

    Andreas
     
  12. Frederic

    Frederic LnS Developer

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    Usually, DrWatson log is a file like "C:\Documents and Settings\All Users.WINNT\Documents\DrWatson\user.dmp"

    Frederic
     
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