Linux installation fails

Discussion in 'Other ESET Business Products' started by BeanCounter, Jan 18, 2013.

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  1. BeanCounter

    BeanCounter Registered Member

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    I tried to install ueaveb.i386.en.linux on the latest version of Ubuntu. The installation failed because it couldn't find

    /usr/lib/gconv/UTS-16.so

    The file does exist but in

    /usr/lib/i386-linux-gnu/gconv/
     
  2. agoretsky

    agoretsky Eset Staff Account

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  3. BeanCounter

    BeanCounter Registered Member

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    I copied, rather than retyped

    sudo ln -s `sudo find / | grep UTF-16.so` /usr/lib/gconv/UTF-16.so

    and this resulted in the error

    `/usr/lib/gconv/UTF-16.so' is not a directory
     
  4. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    I think there might be an error in how the knowledgebase's web server parses and displays the quotation marks. If you manually key it in does that make any difference?

    Regards,

    Aryeh Goretsky
     
  5. BeanCounter

    BeanCounter Registered Member

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    I think you are right. I manually keyed what I saw in the knowledge base article and got the same error.
     
  6. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    In that case, you might want to give ESET's technical support engineers a call at +1 (866) 343-3738 and check with them--it could be that they have updated information on how to install the software on the latest Linux distributions.

    Regards,

    Aryeh Goretsky
     
  7. BeanCounter

    BeanCounter Registered Member

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    I actually got past that point by changing the trailing ` to a ' and was able to complete the installation successfully. Besides, the time difference between eastern Australia and California is such that I am unlikely to be in my office at the same time as ESET's technical support engineers are working.

    Obviously the knowledge base article needs to be corrected [and tested] by your support guys. It has been a long time since I last ran a Linux box and my current grasp of command formats is quite vague. There might be a different solution which is superior.
     
  8. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    For some reason, I didn't see that you were in Melbourne, Australia.

    Tech support in Australia via the web at http://www.eset.com.au/support.php or by phone at +61 (07) 3071-7495.

    Regards,

    Aryeh Goretsky
     
  9. foneil

    foneil Eset Staff Account

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    I did confirm that the backtick ` is correct as indicated in the Knowledgebase article and it was successfully tested on Ubuntu 12.04.1 LTS. What version is your Linux distro? Maybe this command functions differently on your particular distro and if we can replicate that, we can add that information to the Knowledgebase article for other users.

    Thank you for the update on your issue.
     
  10. BeanCounter

    BeanCounter Registered Member

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    I installed Ubuntu from the 12.10 ISO that I downloaded last November. There have been a number of online updates since I first installed it.
     
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