Licensing policy of Rollback Rx

Discussion in 'backup, imaging & disk mgmt' started by WSFfan, Dec 26, 2012.

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  1. WSFfan

    WSFfan Registered Member

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    What is the licensing policy of Rollback Rx?What is the validity of Rollback Rx license?Do they offer free updates to the version that we have bought(let's say version 9).Do they offer free upgrades to new versions?(let's say version 10). Please explain the gold support concept provided by them for yearly fees.Do they offer discounts for newer versions to the license holders of previous versions of Rollback Rx?
     
  2. Fuzzfas

    Fuzzfas Registered Member

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    Normal license: You buy v9? You get free upgrades to all v9.x, but you have to pay for v10.

    They make periodical offers. In these days i 've got 2 emails from them that if i buy a new license, i will be able to upgrade free to v10 that comes in January. And the current price of the offer is $25.

    I 've no idea about Gold support.


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    Last edited: Dec 26, 2012
  3. bgoodman4

    bgoodman4 Registered Member

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    From http://www.horizondatasys.com/Technical_Support.ihtml

    The Gold Support package cost 20% of the price of your licence,,,,so if you bought a 3 licence pac the cost would be CA$ 28.78 per year (as indicated below)

    https://horizondatasys.cleverbridge.com/281/purl-RollbackSite_3PC

     
  4. WSFfan

    WSFfan Registered Member

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    Which is more profitable?Buying Rollback Rx with gold support(or)Buying Rollback Rx and Upgrade only if new version is released?
     
  5. WSFfan

    WSFfan Registered Member

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    Compare this post with post no. 3

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    Contents of the link

    What are the benefits of Annual Maintenance?
    Annual Maintenance


    Customers not on Annual Maintenance, enjoy Silver status, with the following benefits:

    Regular Ticket-based support, response within 48 hours
    Access to Forum and Knowledge Base
    Perpetual License to current Version
    Free upgrade to patches and enhancements to Current Version
    Self service
    Free Version Upgrade, if the new version is available within 60-days of purchase.
    No price protection for future Version Upgrades
    No Annual Maintenance fees

    Customers on Annual Maintenance, enjoy Gold status, with the following enhanced benefits:

    Premium Ticket-based support, response with 3 business hours.
    PLUS access to toll-free Phone and Fax Support
    Access to the Forum and Knowledge base
    PLUS any parts of the Forum reserved for Gold Customers
    Perpetual License to current Version
    Free upgrade to patches and enhancements to Current Version
    Email notifications of new builds
    Free Version Upgrade, if new version is available within 60-days of purchase.
    Price protection on future Version Upgrades
    50% for individual customers (up to 4 copies)
    Volume discount pricing for volume Customers
    Annual Maintenance fees are below industry standard at 15%
    Suggest changes and upgrades to the software
    Entitled to apply for the privileged Beta-Tester status
    Close contact with Developers

    Read carefully find out the tricks in the highlighted text...
     
    Last edited: Dec 30, 2012
  6. bgoodman4

    bgoodman4 Registered Member

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    Since Gold support costs 20% of your licence if there is a new version every 5 years or less then you are ahead with the Gold support.
     
    Last edited: Dec 30, 2012
  7. Eru

    Eru Registered Member

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    But the Golden Support is a subscription - you must pay for it each year :p
     
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