License Renewal Error

Discussion in 'ESET Smart Security' started by ravisvf, Oct 22, 2011.

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  1. ravisvf

    ravisvf Registered Member

    Joined:
    Oct 22, 2011
    Posts:
    1
    The Following is the mail containing my issue

    I have been writing to INDIA ESET support regarding this. As there is no response from them, I haven’t renewed YET.

    Please note in the below screens that the Renew page doesnot shouw any options for me to renew. And there is no response from ESET INDIA Tesm..

    Thanks,
    Ravi
    9884065128

    Code:
    From: Ravi Chandran R [mailto:ravisvf@gmail.com] 
    Sent: Tuesday, October 18, 2011 10:24 PM
    To: [email]estore@esetindia.com[/email]
    Cc: ESET Support - India (support@esetindia.com); 'Kamini Pawar' (info@esetindia.com)
    Subject: FW: Renew
    Importance: High
    
    Are you techies atleast looking into this issue.
    
    Can I renew The End date is fast approachinh. If not Kindly let me know so that I can atleast Buy a AV who Gives SUPPORT.
    
    Thanks,
    Ravi
    
    From: Ravi Chandran R [mailto:ravisvf@gmail.com] 
    Sent: Friday, October 07, 2011 4:09 PM
    To: 'ESET Support - India'
    Cc: 'estore@esetindia.com'; 'Kamini Pawar'
    Subject: RE: Renew
    Importance: High
    
    Thanks But I Still Could not renew, When I visit the renew screen in ESET India Store, I just get a blank screen without any options..
    
     
    
     
    
    Thanks,
    Ravi Chandran R,
    SVF COCO PEAT
    +91 98840 65128
    
    From: ESET Support - India [mailto:support@esetindia.com] 
    Sent: Friday, October 07, 2011 14:45
    To: 'Ravi Chandran R'
    Cc: [email]estore@esetindia.com[/email]; 'Kamini Pawar'
    Subject: RE: Renew
    
    Dear Ravi,
    
    We have transferred your license to india, kindly proceed with renewal. 
    
    Stay Protected with ESET
    -----------------------------------------------------------------------------------------------------------------------------------------------------------------------
    ESET India Support | [email]support@esetindia.com[/email]  | [url]http://www.esetindia.com[/url]  | Helpline : 1-800-209-1999 | [url]https://facebook.com/esetindia[/url]
    
    
    From: Ravi Chandran R [mailto:ravisvf@gmail.com] 
    Sent: Friday, October 07, 2011 10:48 AM
    To: 'ESET Support - India'
    Cc: [email]estore@esetindia.com[/email]; 'Kamini Pawar'
    Subject: RE: Renew
    Importance: High
    
    Dear Tech,
    
    Kindly transfer my License from US to INDIA the Username and The Purchase Details are as in the mail Below.
    
    Product name:       ESET Smart Security
    Number of licenses: 6 computer(s)
    Expiration date:    10/28/2011
    Username:           EAV-23603472
    Puchased on : 28/10/2009
    
    Kindly transfer the License and enable me to Renew the License from India. Kinldy Note that I will not be using this product in US anymore..
    
    
    Thanks,
    Ravi Chandran R,
    +91 98840 65128
    
    From: ESET Support - India [mailto:support@esetindia.com] 
    Sent: Friday, October 07, 2011 10:43
    To: 'Ravi Chandran R'
    Cc: [email]estore@esetindia.com[/email]; 'Kamini Pawar'
    Subject: RE: Renew
    
    Dear Ravi,
    
    Kindly send us the mail for transfer of license from US to India, so that you can be able to renew here in India.
    
    The transfer is free of cost and if you wish to re-transfer that is also possible incase if you are going abroad.
    
    If you have any query call us on Toll Free / Help Line.
    
    
    
    PS: Online Sales Team please take care  
    
    Stay Protected with ESET
    -----------------------------------------------------------------------------------------------------------------------------------------------------------------------
    ESET India Support | [email]support@esetindia.com[/email]  | [url]http://www.esetindia.com[/url]  | Helpline : 1-800-209-1999 | [url]https://facebook.com/esetindia[/url]
    
    
    From: Ravi Chandran R [mailto:ravisvf@gmail.com] 
    Sent: Wednesday, October 05, 2011 7:52 PM
    To: [email]support@esetindia.com[/email]
    Subject: Renew
    Importance: High
    
    Dear Tech,
    
    I have Been using ESET purchased from ESET US Website by 28 Oct 2009, The Information is as Follows
    
    Product name:       ESET Smart Security
    Number of licenses: 6 computer(s)
    Expiration date:    10/28/2011
    Username:           EAV-23603472
    
    Now I have to renew and add few more Licenses. But I could not renew from US site as When ever I try to Go to The Renew Link from the International ESET.COM site it redirects me to the INDIA renew site from where I could not Renew. Kindly let me know How to Renew My License.
    
    I could not access [url]http://www.eset.com/us/renew[/url] from INDIA it always redirects to [url]http://www.esetindia.com/shop/home/[/url] where it say it cannot be renewed. Kindly Help me Get License for 8 Computers and 3 Years.
    
    Thanks,
    Ravi Chandran R,
    +91 98840 65128
     
    Last edited by a moderator: Oct 22, 2011
  2. foneil

    foneil Eset Staff Account

    Joined:
    Dec 7, 2010
    Posts:
    255
    Location:
    San Diego
    The appropriate partners in India have been contacted and will work with you on this request to transfer your license.
     
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