License Error

Hi,
I have been trialing Eset Smart Security for a while now. I am an old V2-start of V3 customer. I decided to see how the new version would run on my system with the chance I would come back as a customer. Overall, I like it. So, I went for a license. I get this screen when doing a Verify License Validity.
Support said that it takes time for it to process through their system. I think this error should be re-worded if this is the case.

 

Hello rx2pc,

Does verifying license validity work correctly for you now?

Thank you,
Richard

 

Hello,

What do you think the dialog should say?

Regards,

Aryeh Goretsky

 

Yes, it took around 12 hours...just as one of your techs told me. Thanks for asking.

 

How about adding a statement that if you just recently purchased, it will take 12-24 hours for your servers to update. Instead, I spent an hour trying to figure it out. It took FOUR techs through emails to learn that your servers need to update.

 

Hello,

Your product enhancement request has been forwarded to the product marketing manager for ESET Smart Security.

Regards,

Aryeh Goretsky