License Error

Discussion in 'ESET Smart Security' started by rx2pc, Nov 14, 2010.

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  1. rx2pc

    rx2pc Registered Member

    Joined:
    Aug 14, 2004
    Posts:
    34
    Hi,
    I have been trialing Eset Smart Security for a while now. I am an old V2-start of V3 customer. I decided to see how the new version would run on my system with the chance I would come back as a customer. Overall, I like it. So, I went for a license. I get this screen when doing a Verify License Validity.
    Support said that it takes time for it to process through their system. I think this error should be re-worded if this is the case.
     

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  2. Rmuffler

    Rmuffler Former Eset Moderator

    Joined:
    Jun 26, 2008
    Posts:
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    Location:
    San Diego, CA USA
    Hello rx2pc,

    Does verifying license validity work correctly for you now?

    Thank you,
    Richard
     
  3. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,033
    Location:
    California
    Hello,

    What do you think the dialog should say?

    Regards,

    Aryeh Goretsky
     
  4. rx2pc

    rx2pc Registered Member

    Joined:
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    Yes, it took around 12 hours...just as one of your techs told me. Thanks for asking.
     
  5. rx2pc

    rx2pc Registered Member

    Joined:
    Aug 14, 2004
    Posts:
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    How about adding a statement that if you just recently purchased, it will take 12-24 hours for your servers to update. Instead, I spent an hour trying to figure it out. It took FOUR techs through emails to learn that your servers need to update.
     
  6. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,033
    Location:
    California
    Hello,

    Your product enhancement request has been forwarded to the product marketing manager for ESET Smart Security.

    Regards,

    Aryeh Goretsky
     
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