Licence Downgrade

Discussion in 'ESET Smart Security' started by crummock, Nov 8, 2007.

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  1. crummock

    crummock Registered Member

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    Hi,

    apologies if this is answered elsewhere but I can't see it....

    If you purchase a licence for ESS can you choose to download and use EAV instead ?

    I know that might sound a strange thing to do but if you've bought a 3 or 4 user licence for ESS but only want EAV on one of your PC's it does make sense.

    I would expect you can as you are using a cheaper product than you have paid for.

    thanks
     
  2. larryb52

    larryb52 Registered Member

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    actually I bought 2 license & I'm curious to the response, I would think they would be interchagable...
     
  3. PatG

    PatG Registered Member

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    Why not call the company you purchased it from for a correct response?
     
  4. crummock

    crummock Registered Member

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    Certainly could do that but as this is supposed to be the Eset support forum and I thought that it may be of interest to other users then it was appropriate to ask here in the hope of an official ESET (or reseller) response ?
     
  5. Marcos

    Marcos Eset Staff Account

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    The current policy is that the product you are entitled for is the same as the one you purchased. It remains, however, a subject for discussion between our management, marketing and distributors.
     
  6. SemiP

    SemiP Registered Member

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    Marcos, a bit of feedback for management, marketing and distributors:

    My license renewal for three machines comes up in late December.

    Without an option to "downgrade"/fallback from ESS to NOD32 3/2, I will certainly simply renew EAV for the next year and then see how stable ESS turns out to be next year.

    Without the fallback option, investing in and being stuck with ESS at this point appears too risky. With the reassurance that would come with the option to fallback to NOD32 3/2, upgrading the license to ESS would be a no-brainer.

    Cheers,

    SemiP
     
  7. crummock

    crummock Registered Member

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    I would expect that the outcome will be that ESS licences will allow you to download and use both ESS and EAV. Obviously EAV licences would be restricted to EAV only.

    Anything else would be daft.
     
  8. Jdeane

    Jdeane Eset Staff

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    currently your ESS licence show also allow download of EAV
     
  9. SemiP

    SemiP Registered Member

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    Currently, I am taking Marcos at his word, word for word (post #5). I'm not sure that the ability to download EAV with an ESS license is proof that one can run and update ESS with and EAV license. Would like to know that for a fact, beyond speculation and what would seem reasonable.

    SemiP
     
  10. crummock

    crummock Registered Member

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    and quite right. You should not be able to update ESS with an EAV licence. That is giving the benefit of the dearer product without paying for it. Updating EAV with an ESS should be acceptable as you have effectively paid more for the privilege.
     
  11. Parijat

    Parijat Registered Member

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    I had bought 2 licenses a few months ago for nod32, I upgraded only one of them to ESS and other to EAV since I want ESS on only my computer and other one is fine with Nod32 AV.
     
  12. De Hollander

    De Hollander Registered Member

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    My 2 cents:
    If you bought a ESS license and you want to us EAV, change the license and give a refund for the remaning period of the the ESS license. :thumb:
     
  13. saffron

    saffron Registered Member

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    With all the bugs flying around ATM, upgrading at all is a no brainer.

    Stick with V2.7 and you'll be OK.

    Upgrade at your peril.
     
  14. saffron

    saffron Registered Member

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    I cant believe I just said that. I used to be a NOD32 fanboi. I must be suffering from PESSDS --- Post ESET Smart Security Depression Syndrome. :(
     
  15. JamesO

    JamesO Registered Member

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    That's actually a really good question, because it isn't just about license downgrades.

    Those of us who have a license for more than one machine may wish to upgrade to ESS.

    In my case I would upgrade to ESS on one machine, test it and get familiar with it before rolling it out to other machines.

    If the answer to the OP is that, once you've upgraded to ESS, you can only run ESS (not EAV), then I'm stuck. The machine I upgrade first will be fine but the other machines (still running 2.7 or EAV3.0) won't update their signature database at all. I'd basically be forced to upgrade every machine within 24 hours, or not do it. Not keen.

    Have I misunderstood Marcos totally?
     
  16. saffron

    saffron Registered Member

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    If you have a multiple computer LAN Update licence for NOD32 you can't even get v3 to run properly over your network, never mind about ESS. No mirror. Updates have to be downloaded to each individual computer. There's no downward compatibility with your V2.7 licence at all. How f#cked is that for an "upgrade"? ESET has lost the plot. :(
     
  17. JamesO

    JamesO Registered Member

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    True. I hadn't realised it was that bad!

    But I only have 3 PCs, so haven't bothered with mirroring. Each PC downloads its updates separately. But that still leaves the question of whether PCs running 2.7 / EAV3.0 will succeed in doing so, if I upgrade the license to an ESS one.
     
  18. patch

    patch Registered Member

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    Any update on how the discussions are going?
     
  19. Marcos

    Marcos Eset Staff Account

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    The holders of an ESS license can also download EAV.
     
  20. crummock

    crummock Registered Member

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    Thanks Marcos and thanks to Eset management for a sensible decision.
     
  21. JamesO

    JamesO Registered Member

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    Does that also mean that if I currently hold a multi-user license for NOD32 2.7, I can use that license for EAV3.0 on some machines and keep 2.7 on others? (Or does my license turn into an EAV3.0 one the first time I download and install EAV3.0?)

    Does that also mean that if I currently hold a multi-user license for NOD32 2.7, and I upgrade to ESS3.0, that any machines with 2.7 still installed on will still be able to keep their sigs up to date?
     
  22. the_sly_dog

    the_sly_dog Registered Member

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    Thank you eset that is very good news indeed
     
  23. webyourbusiness

    webyourbusiness Registered Member

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    you can use a mixture - that would HAVE to be the case for mixed win2000 and xp installations.
     
  24. JamesO

    JamesO Registered Member

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    Thanks wyb - that makes sense. Good stuff!
     
  25. catprincess

    catprincess Registered Member

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    Marcos,

    Not according to what's written on this website

    http://www.nod32.com.au/purchase/purchase.html

    This is quoted from the above page:
    "NOTE: There is currently no online purchase option for Eset Smart Security.
    With purchase or renewal you will receive a license which will enable you to
    use either ESET Smart Security or ESET Antivirus. (NOT both!)"

    Can you please explain further Marcos?
     
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