latest version TrueImage 937

Discussion in 'Acronis True Image Product Line' started by Artemisa, Aug 18, 2005.

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  1. Artemisa

    Artemisa Registered Member

    Joined:
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    I just updated to the latest version of TrueImage, build 937.

    Still it is not possible to boot an ACER 18003 laptop with the full version bootable CD - disappointing -
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Artemisa,

    Thank you for choosing Acronis Disk Backup Software.

    Please note that you should create new Bootable Rescue CD after installing the update.

    If that's not the case and you still can not boot from Bootable Rescue CD made using build 937 of Acronis True Image 8.0 then please try the "acpi=off noapic" workaround as it is described in Acronis Help Post.

    If that does not help then please provide me with the more detailed information on the problem.

    Tell me if you have received any error messages? What exact error messages?

    Let me know when exactly the boot process stops.

    Please describe actions taken before the problem appears step-by-step.

    Thank you.
    --
    Alexey Popov
     
  3. Artemisa

    Artemisa Registered Member

    Joined:
    Jul 7, 2005
    Posts:
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    Alexey,
    thanks for your reply.

    "Please note that you should create new Bootable Rescue CD after installing the update."
    I DID

    "If that's not the case and you still can not boot from Bootable Rescue CD made using build 937 of Acronis True Image 8.0 then please try the "acpi=off noapic" workaround as it is described in Acronis Help Post."
    I DID, THE RESULTS ARE AS FOLLOWS:

    Computer starts booting, first message coming up:
    "Starting Acronis Loader"
    Pressing F11 and changing the Linux kernel command line to
    quiet acpi = off noapic, next message coming up:
    Starting Acronis True Image, followed by
    All over blue Acronis screen, followed by black screen with kind of
    Acronis logo in the top left and saying underneath
    Loading, please wait …

    NOTHING MORE, COMPUTER HANGS, END OF THE BOOT ATTEMPT.

    "If that does not help then please provide me with the more detailed information on the problem."
    Please see https://www.wilderssecurity.com/showthread.php?t=89771
    And here https://www.wilderssecurity.com/showthread.php?t=88098 #4

    As you can see Ilya wrote:
    We are really sorry for the temporary inconviniences. We are investigating the problem with Acer 8100 series of notebooks. The problem is currently being investigating by our Development Team. We will inform you as soon as a fix is found.Thank you for your patience.Ilya Toytman

    "Tell me if you have received any error messages? What exact error messages?"
    NO ERROR MESSAGES

    "Let me know when exactly the boot process stops."
    PLEASE SEE ABOVE

    My question:
    Are there any results of your Development Team's investigation?

    Thanks so far
    Artemisa
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Artemisa,

    We regret to inform you that currently the problem still persists and our Development Team is still in search for the reason. The only good news is that they managed to create some custom build that gave at least some diagnostic information concerning the boot process (I am sure you remember that there was no output with original builds). However, currently there are no other improvements on this case and we are still working on the fix.

    Thank you.
    --
    Ilya Toytman
     
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