Latest (private) DD10 Full sees RAID1 array as 2 drives?!

Discussion in 'Acronis Disk Director Suite' started by XIII, Mar 6, 2009.

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  1. XIII

    XIII Registered Member

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    I'm experimenting with a RAID1 setup on my system to increase reliability (two Samsung HD642JJ hard drives connected to the ICH10R controller of an MSI P45 Neo-3 FR mainbord).

    Much too my surprise the special latest DD10 full build (given by Acronis Support) which supports my ICH10R controller shows both members of the RAID array, i.e. two single drives! The public latest DD10 safe build (2160) does show it as 1 drive though (as I expected).

    Surely the full mode behavior is not correct?

    Does this mean that ICH10R support is not 100% OK?
     
  2. MudCrab

    MudCrab Imaging Specialist

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    You should probably contact support again and let them know. Single drives are showing up properly, but RAID drives aren't.
     
  3. XIII

    XIII Registered Member

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    That's what I thought...

    Chatted with them this morning. Unfortunately I already have their latest version. Only thing to do right now is send them some log files...
     
  4. XIII

    XIII Registered Member

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    Which I'm note sure that I'll do... :oops:

    Those files contain quite some personal data (like directory names that reveal my projects/customers).
     
  5. K0LO

    K0LO Registered Member

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    XIII:

    Since the report is just a plain-text file, go ahead and remove any personal information. I don't think they will mind. Acronis is mostly looking for the disk layout and the information in the MBR and any boot sectors.
     
  6. XIII

    XIII Registered Member

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    One of the text files contains binary data as well (probably boot sectors, but still).

    I've already mailed them to ask what info is really necessary.
     
  7. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello all,

    Thank you for choosing Acronis Disk Director Suite 10.0

    Please accept our apologies for the delay with the response.

    This situation is caused by the lack of drivers for your RAID controller in the latest build of our software. Thus, please contact us with your serial number and we will do our best to assist you.

    Submit a request for technical support.

    Thank you.
    --
    Alexander Nikolsky
     
  8. XIII

    XIII Registered Member

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