Latest build does not work with 1394 drives

Discussion in 'Acronis True Image Product Line' started by grandoak, Apr 10, 2007.

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  1. grandoak

    grandoak Registered Member

    Joined:
    Aug 6, 2005
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    Location:
    Minnesota
    If I try using a 1394 drive, I see an ochi error about interrupts for 1394 as the program is starting and am unable to see my 1394 attached external hard rive. Also, more often than not, my mouse cursor appears but does not respond when the main screen is finally displayed.

    If I switch the drive to a USB connection, it True Image sometime starts correctly, at other times behaves the same as t he 1394 connection, with similar ochi errors during program start-up. :(

    Using the previous build, True Image would always hang during program startup. :'(

    The same drive works fine for Disk Director with either the USB or 1394 connection.

    Why is this, the protocol stacks being used for True Image different than the ones Disk Director uses? Any plans to rectify this issue?

    BTW, I'm running off of a ASUS M2N-SLI Deluxe with a 3200+ AMD AM2 64bit processor.
     
  2. grandoak

    grandoak Registered Member

    Joined:
    Aug 6, 2005
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    Location:
    Minnesota
    Oh, and I am invoking True Image from a Rescue Media boot which contains both the full and safe versions of True Iamge and Disk Director.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello grandoak,

    Thank you for choosing Acronis Disk Backup Software.

    Please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Please also collect the exact vendor and device names of the hard drive in question.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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