laptop won't boot after installing Acronis True Image Trial v8.0

Discussion in 'Acronis True Image Product Line' started by sdj, Nov 1, 2004.

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  1. sdj

    sdj Registered Member

    Joined:
    Nov 1, 2004
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    I have downloaded Acronis True Image Trial v8.0 build 774 and installed it.

    I set up a 'secure zone' and the computer forced me to reboot. The PC will now not boot up at all. I booted up from the Acronis recovery CD but this showed me the secure zone partition and not my data partition. I deleted the Acronis Secure Zone in the hope that this would fix the problem.

    Worryingly, the Recovery Manager seems to think that all the space on the hard disk is available if I want to create another Secure Zone. It looks as though Acronis cannot see my data on the hard disk.

    I am still unable to boot my PC and (stupidly I know) I don't have a recovery disk already made.

    My PC is now completely unusable. It looks as though True Image is responsible for this situation.

    Can anyone help?

    The PC is a "Pico Civilnote" laptop 266MHz with single 6GB hard disk, running Windows 98SE.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello sdj,

    Thank you for choosing Acronis True Image (http://www.acronis.com/products/trueimage/).

    Please accept our apologies for your inconvenience.

    Please contact support@acronis.com and send us with the following information.

    Could you please do the following?

    - Download Acronis Report utility from http://www.acronis.com/files/support/AcronisReport.exe;
    - Run Acronis Report and select the "Create bootable floppy" option;
    - Insert a blank floppy disk in the floppy drive and proceed with creating the bootable diskette;
    - Boot the computer under consideration from this diskette and wait for report creation process to complete;
    - Send us the report.txt file from the floppy disk.

    This would provide us with detailed information on the hard disk partition structure.

    Please also briefly describe the problem.

    Thank you.

    --
    Best regards,
    Andrew Berezovsky
     
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