After Symantec revamped from its clean, no-frills corporate AV to its bloated, buggy, all-in-one product, I went searching for a new AV and bought NOD32 for one of clients, primarily for its superb virus detection rates. However, I have found several viruses which both Symantec and even the free ClamAV detect but NOD32 doesn't. Hmmm...that's disquieting, but I'll let that slide. (For the record, at least one of the files is now detected by NOD32.) However, what I can't let slide is ESET's horrible support. The purchase of NOD32 didn't go smoothly--we got an email containing our username/password, but it only let us download the old Exchange product, not the Business Edition for our desktops. When I tried to contact ESET, I found to my dismay there were no support phone numbers. The only way I could get support was via a web form--I couldn't even email ESET so I'd at least have a record of my submission. So I fill out the form. Two days later, I get a response back saying that my e-mail address I used on the support form didn't match the registered email address. Even though I included the username and password (which no one except the registered user should know) and the whole NOD32 system info from our Exchange server as requested by the stupid form, they didn't believe that I was legit because on their web form I used our tech email address instead of our accountant's. I was told to reply with "Company name, email address used at time of purchase, address (including city, state, and zip code), phone number, and primary email ESET should have on record." So I reply with all the requested info. Two days after that, I finally get a second username and password for the Business Edition, which were never sent originally. It took four days to get a username and password that could have been resolved in 5 minutes on the phone (after the usual half hour of navigating the auto-attendant and waiting on hold, of course). Now I'm in the same boat. This time my NOD32 username and password mysteriously stopped working, even though I have made absolutely no changes to NOD32 or our ESET account and our license doesn't expire until late next year. Consequently, my Exchange server hasn't been downloading AV updates for over two months. What are my support options? Support > Contact > stupid web form. Again, no phone number, not even an email address. Now what? Wait another four days? That's not the kind of support I want from a company providing a mission-critical application. Looks like its time to shop for another AV product.