KIS .614 giving "install failed".. Vista Home

Just got the KIS systweak special and trying to install the 'a/v' only on my new installed of vista home premium. all updates are applied to the vista, and when I try to install the 'a/v' only part, about half-way through the install I get "installed failed" twice, the second window popping up about 3-5 seconds after the first one is closed... No other errors indicated.

Where can I find what failed to install? I did a cursory look for an error log but nothing.

thanks!

 

What was your last security set up?
KIS should install just fine. Which items are you trying to install exactly?

 

Hi

It was a brand new install of vista. Nothing previously. I chose the "A/V" option (3rd one down I think it is).

Everything *seems* to be working fine, but I'm of course very uneasy after seeing that 2 different "install failed" boxes came up during the install. The install program as a whole ended normally and nothing else came up.

 

have you tired with 6.0.2.621?

 

Isn't 614 the latest trial d/l?

 

you can download 621 and install it from here: http://www.kaspersky.com/productupdates

the activation wizard allows you the 30 day trial option.

 

ok found that , thanks! However it still produces the same "install failed" error twice..

As a bonus, it even popped up 2 of those messages upon UNINSTALL of 614 in prep for reinstalling 621. Fun times!

 

On your first install did you use the copy linked in the systweak email? I don't think that version is vista ready.

 

no, went straight to kaspersky for the d/l. i'm stumped, both 614/621 do the same damn thing.

 

There is a possibility that KIS did not uninstall completely the first time. then you are not able to install it again.Kasperski has a Tool to help remove whatever could be left over. You will find this tool and the explanation on how to do it on this page.

Good luck

http://support.kaspersky.com/faq/?qid=193239279