Discussion in 'privacy problems' started by eljay376, Aug 26, 2004.
Keep us posted
Webroot's 'Reply' (!!!):
1. My [simple...] question:
2. Their [useless...] automated answer:
I agree, that email didn't help clarify things one bit.
If you want to keep pursuing this, you might try emailing them again (including the original as requested), this time putting in links to the threads here, at DSLR/BBR and at SpywareInfo. Maybe if they realize that a series of people is experiencing the problem, there will be more of an answer forthcoming.
Really, this confirms my appreciation for the anti-spyware programs that have user support boards: Spybot Search & Destroy and Ad-Aware (Lavasoft) in particular. Although things can sometimes be a little chaotic with Spybot S&D support (i.e., many people posting about the same false positives in different threads at Net-Integration and at other boards such as this one), I've generally found that the developers are responsive and that issues get cleared up quickly.
Gianni, have you looked at other information about Amecsico Keylogger, for example at Pest Patrol? Do you find any of the other files and registry entries associated with the program? If you do not, that would be another thing to include in a future email to Webroot.
I'd be interested in hearing about the response if you decide to try writing to support again.
i don't have any other file such as those listed in the Pest Patrol article:
btw i don't think i'll waste more time with Webroot's Support...i'm now trying to learn more about these 3 files:
they seems to be legitimate Windows 9x files...
but still searching Google for more info...
any follow up on this one ? I ran into the same strange lot. Spysweeper alert, but none of the files @ pestpatrol present.
i removed from SS quarantine and restored the tmpdelis.bat file since I suspect that might be part of InstallShield's method of installation/de-installation and i'm now almost sure it has nothing to do with Amecisco keylogger...
Moreover i installed SpyCop running a Complete System Scan...results: NO suspicious files found!
btw u may wish to try the Webroot Support too, submitting a new trouble ticket, just in case...2 or 3 or 4 or... is better than 1!
The files in question are indeed standard windows files. they are used to delete files that were in use on the next reboot. (such as when uninstalling programs) If you happen to run any other spyware removers before spysweeper, then this false positive is likely to show up if there were files that could not be deleted normally. I hope Webroot realizes their mistake and fixes it quickly, as it is actually detrimental to spyware removal (causing files to not be deleted when they should be).
I work at a local computer shop, and my standard routine is to run Ad-Aware then SpySweeper, so I see this false positive quite often.
NEW OFFICIAL REPLY from Webroot Support Center!
At last...better late than never!
l2bs - "SpyCop has seen its day", eh? lol! Better check that dslr thread again.
How do I turn off system restore please?
which OS do you have (xp or me) this, i think is for xp
follow the pictures