"keyb; controller failed" error

Discussion in 'Acronis True Image Product Line' started by ttinits, Mar 29, 2005.

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  1. ttinits

    ttinits Registered Member

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    Hi,

    I installed Acronis True Image Corporate v8.0 and created image. everything was fine until i tried to boot up from the rescue cd. I am using a Compaq evo 510 (which has no ps2 ports; only usb) and lacie extrernal drive (usb).
    It can boot to safe mode, but as u know it is without usb drivers, so i can not use my keyboard or external hard drive.
    When i try to start normal/recommended mode, it gives me an error message sth like that: "keyb; controller failed";

    Any good ideas what to do?

    Thanks
    Tanel
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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  3. ttinits

    ttinits Registered Member

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    but what about if the keyboard does not function? i can not press F11!?
     
  4. ttinits

    ttinits Registered Member

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    the exact error message is
    pc_keyb: controller jammed
     
  5. DaveR

    DaveR Guest

    Hi,
    I exactly had the same problem with my Compaq Evo E-PC D510.
    I contacted Acronis Support 2 weeks ago and they finally managed to give me a custom 8.0.991 build with which I can boot up.
    I still get the error message about the jammed keybord controller at the beginning but then the GUI appears.
    Refer to this support call [Acronis #388363] if anyone also want to request this build for this PC.
    Thanks again to Acronis for their patience and effective support!
    Cheers
    David
     
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