Kaspersky Free Install Troubles

Discussion in 'other anti-virus software' started by bcsman, Jul 30, 2017.

  1. bcsman

    bcsman Registered Member

    Joined:
    Dec 29, 2009
    Posts:
    102
    Figured I would make a separate post from the Kaspersky Free post in case others are having this issue. I have downloaded 2 files to try and install on my Win7 32 bit computer and both have failed. When starting the install .exe file I get the Kaspersky.....has stopped working, check online for a solution or close the program. I have read here that closing Windows Defender has solved some issues but didnt help me. I previously had Microsoft Security Essentials installed but have uninstalled with Revo checking for leftover files. Not sure what to do in this instance anymore. These are the two files I have downloaded and had the same result. kfa18.0.0.405aben_12579.exe 2.3 MB and kfa18.0.0.405aben_es_fr_12643.exe 158 MB Thanks for any help...by the way I live in the US, I think these files are for US installs.
     
    Last edited: Jul 30, 2017
  2. MolnarPeter

    MolnarPeter Registered Member

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    Jun 21, 2010
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    Location:
    Hungary
    I live in Hungary, and installed kfa18.0.0.405aben_12579.exe without any issues. Btw. Kaspersky free will be released here in Hungary in October.
     
  3. bcsman

    bcsman Registered Member

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    Dont think theres anything wrong with the files, something keeping it from installing on my computer for some reason.
     
  4. NormanF

    NormanF Registered Member

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    Did you whitelist the stub installer with Windows Firewall? And if you have any other third party security software installed, deactivate it or whitelist KAV so it can be installed without incident.
     
  5. bcsman

    bcsman Registered Member

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    Nope didn't work, this is very odd. I still get the same warning and I don't have any other security software installed either.
     
  6. Marcelo

    Marcelo Registered Member

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    Oct 11, 2005
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    Location:
    Rio de Janeiro, Brazil.
    Kaspersky installation often fail when it detects left overs from previous security software although it normally warns the user about what is causing the failure. You can check the Microsoft Knowledge Base for instructions on manual uninstall.
     
  7. bcsman

    bcsman Registered Member

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    I did try on another Win 7 computer and it works fine. This one I had Microsoft Security Essentials installed and have uninstalled but bet there is some file or driver leftover that is keeping Kaspersky from working. I tried the manual uninstall and checked all the registry files it said but none were there, so maybe this computer just won't get to try Kaspersky Free....
     
  8. TairikuOkami

    TairikuOkami Registered Member

    Joined:
    Oct 10, 2005
    Posts:
    3,112
    Location:
    Slovakia
    Check event viewer for details or run processmon to see, why it has failed.
     
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