Kaspersky Anti Virus Problem

Discussion in 'other software & services' started by DragonFan20, Mar 30, 2009.

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  1. DragonFan20

    DragonFan20 Registered Member

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    i am experiencing a odd error in my anti-virus and i have no idea what this is related to.also how do i kill this off it's been showing up on my main C Drive and i am wondering how can i kill this off.also another problem that is really bugging me is that when i update it daily it doesn't show the regular size of it and it shows 50MB in the file size for updates and the normal for it is 2 or 3MB

    11:41:55.046, 0x00000c00, ERROR, VxSipManager::DropExpiredIncomingSubscriptions am_insubscription_notify(sip:x-R5fLYRBTRSfyJnSQt8-Kg==@bhr.vivox.com) failed with error -1.
    11:54:37.046, 0x00000c00, ERROR, VxSipManager::DropExpiredIncomingSubscriptions am_insubscription_notify(sip:x2zTebV67Qx-0qm6BznkENg==@bhr.vivox.com) failed with error -1.
     
  2. vijayind

    vijayind Registered Member

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  3. DragonFan20

    DragonFan20 Registered Member

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    i'll be honest but i posted it on their forum about a week or 2 ago and i did not get any response from them.
     
  4. vijayind

    vijayind Registered Member

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    Thats too bad, I always found Kaspersky Forum to be the best place to get your answers.

    Their support service is really poor. Most of their customer service reprentatives are not native English speakers. Hence it took me nearly a week to make them understand, my problem and crash.

    Since you are seeing problems with updating, the only advice I can think of is:
    * Scan with other Anti-Malware software to see if some rogue is blocking kaspersky update.
    * Try killing/disabling background processes and services one by one, to see if Kaspersky now works.
    * Uninstal and re-install, if all fails.

    Also you can try to get help via PM from Baz_kasp. He is a volunteer mod at Kaspersky Forum.
     
  5. jfoster1977

    jfoster1977 Registered Member

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    Phoenix, AZ
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