Just bought Director Suite... but don´t have the software

Discussion in 'Acronis Disk Director Suite' started by dasaecor, Sep 28, 2007.

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  1. dasaecor

    dasaecor Registered Member

    Joined:
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    Hi,

    I just finished the purchasing process for Director Suite using Acronis website.

    At the end of this process, I did get a message saying that I would be informed shortly of delivery, etc.

    I have been waiting for an email with confirmation of my purchase during the last ten minutes, and haven´t received anything yet.

    Is this the normal process?

    Thanks.
     
  2. MudCrab

    MudCrab Imaging Specialist

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    Nov 3, 2006
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    I assume you ordered the "download" version?

    You should have received an email from Digital River with the order information (Serial Number, etc.). You should also have been directed to a page that would let you download the file.

    If you have your serial number, you can create (or log-in, if you already have one) an account with Acronis, register the product and then download it directly from them.
     
  3. AKAJohnDoe

    AKAJohnDoe Registered Member

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    It took awhile longer than 10 minutes for me yesterday for the email to arrive, but it did show up. The email will have a link to download the software. If you register with the keys in the email, there is a link to download there, too.
     
  4. dasaecor

    dasaecor Registered Member

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    Two hours have passed since I completed the purchasing process.

    I must have done something wrong.

    I have sent an email to support.

    Thanks.
     
  5. AKAJohnDoe

    AKAJohnDoe Registered Member

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    It was about that (2 hours) when the email showed up in my inbox.
     
  6. dasaecor

    dasaecor Registered Member

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    I have just seen an email with the order confirmation and the link for the download.

    Thanks.
     
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