Just a quick question about drivers.

Discussion in 'Acronis True Image Product Line' started by DavidTyson, Feb 17, 2007.

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  1. DavidTyson

    DavidTyson Registered Member

    Feb 17, 2007
    I have just started using TI10 for my backups.

    I have a 250GB drive running off an Addonics SATA controller (silicon image chip) so it can be hot-swap.

    I like to use the bootable disk to do backups, but True Image won't see my hard drive - I am assuming this is because it lacks the driver for my SATA controller.

    Is there a way of adding your own drivers to some sort of drivers folder which gets included when making the bootable disk?

    That would be very helpful -

    If not I will just have to do backups IN Windows, which isn't ideal for me but it will have to do -

    Cheers -

  2. MudCrab

    MudCrab Imaging Specialist

    Nov 3, 2006
    There is nothing wrong with doing the backups from Windows. Different people have different opinions, though. You will however want to be able to do a restore from a boot cd that recognizes your hard drives.

    You can build a BartPE boot disk that can contain the drivers for your SATA controller.

    mustang has written a how-to on the subject, see this post
  3. shieber

    shieber Registered Member

    Oct 27, 2004
    Acronis ocassionally makes driver updates available by positing a link on this forum in a thread where someone says something along the lines of your post. No telling when it will happen. Too bad they don't have a regular link that one could just check for the latest drivers.

    Other than that, one has to wait for the next build to get a driver update.

    Here's hoping your post is seen by Acronis. but jsut to be sure, send message to Tech Support, they might have something for you.

    good luck,

  4. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello DavidTyson,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Please note that the drive should be connected and powered on before booting Acronis Bootable Rescue Media.

    Please make sure you use the latest build (4940) of Acronis True Image 10.0 Home. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media after updating.

    If updating does not solve the issue, please collect some information to let us investigate it thoroughly:

    Please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post. Please keep the drive in question connected and powered on during the creation process.

    Please also collect the exact vendor and device names of the hard drive in question.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Marat Setdikov
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