Japan’s robot hotel lays off half the robots after they created more work for humans

guest · Jan 16, 2019

Japan’s robot hotel lays off half the robots after they created more work for humans
January 15, 2019
https://www.theverge.com/2019/1/15/18184198/japans-robot-hotel-lay-off-work-for-humans

It turns out that even robots are having a tough time holding down a job. Japan’s Henn-na “Strange” Hotel has laid off half its 243 robots after they created more problems than they could solve, as first reported by The Wall Street Journal.

One of the layoffs included a doll-shaped assistant in each hotel room called Churi [...]
When hotel guests asked Churi “What time does the theme park open?” it didn’t have a good answer. That was a problem because Churi was supposed to help ameliorate the Strange Hotel’s staff shortage by substituting in for human workers.

The hotel decided it was easier to fire them than to replace them, citing high costs. And in the end, a lot of the work had to be left to humans anyway, especially when it came to asking more complex questions. It seems we’re still a little ways off from a completely automated hotel.
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