Itunes and BSOD

Discussion in 'other software & services' started by bamaman66, Jun 19, 2009.

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  1. bamaman66

    bamaman66 Registered Member

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    I am running xp home edition and I have started getting a BSOD when I click on any song in itunes. I have done a virus check with avast and have run superantispware and found no problems. I did a restore back about 5 days and the problem was there at that time. Does anyone have an idea on correcting the problem. I do not want to reload my operating system and programs.
     
  2. LenC

    LenC Registered Member

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    I'd start by uninstalling and reinstalling Itunes.
     
  3. HAN

    HAN Registered Member

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    And everything else that comes with it (Bonjour, Apple Updater, etc.)
     
  4. xMarkx

    xMarkx Registered Member

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    Quicktime, MobileMe (and the list goes on :cautious: ). They should all be in Add or Remove Programs in Control Panel.
     
  5. bamaman66

    bamaman66 Registered Member

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    I have deleted all apple programs and reinstalled them. I have gone to an earlier version of itunes. I just tried to associate all my audio with itunes. When I associate my audio with itunes I can go to the music file and click on a song. This will start itunes and the song will have the symbol as if it is playing but there is no sound. As I posted in my first post if I open itunes and click on a song my screen goes black and my computer reboots.
     
  6. LenC

    LenC Registered Member

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    This is what I would do (in this order):

    1) Download a new song from Itunes - try to play it and see what happens. (It's a 99 cent experiment.)

    2) If you live near an Apple Store, go to the store and talk to a rep at the Genius Bar. Bring your computer with you if it is a laptop. They can be helpful.

    3) If you're not near an Apple Store, I'd try their online support.

    Also, have you run chkdsk (chkdsk /f)? I used to get tired of hearing the chkdsk recommendation, but then I realized it solves a lot of otherwise unexplainable errors.

    Hopefully, others will comment on this.
     
  7. GlobalForce

    GlobalForce Regular Poster

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    Does iTunes give you the option of changing views once the file screen opens? On top of that set your box to NOT reboot.
     
    Last edited: Jul 3, 2009
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