It's the WinAPI (kernel32.dll) folks.....

Discussion in 'ESET Smart Security' started by DarrenDavisLeeSome, Apr 9, 2009.

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  1. DarrenDavisLeeSome

    DarrenDavisLeeSome Registered Member

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    Right under my nose all the time. I should have more closely read the .txt file that Windows Error Reporting COULD NOT send. Right there at the bottom of the Notepad....I never even saw it before.

    Wouldn't be the first time a 3rd party software (sometimes drivers too) was in serious conflict with kernel32.dll. Been going on like that since Windows 95~98.

    Not just the cause of the Application popup on my system. In fact, I believe the vast majority of ESS 4.0's problems is directly related to the EGUI.exe(maybe even the ekrn.exe) vs. Kernel32.dll conflict.
     
  2. nickster_uk

    nickster_uk Registered Member

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    How about uploading the report file?
     
  3. DarrenDavisLeeSome

    DarrenDavisLeeSome Registered Member

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    Okay....gimme a minute....
     
  4. DarrenDavisLeeSome

    DarrenDavisLeeSome Registered Member

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    On second thought....nevermind
     
  5. stevenz

    stevenz Registered Member

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    can this be random between xp users with sp2/sp3 ?
    my xp pro sp3 works ok.
    but try as i will my laptop with vista business sp1
    won't work.
    always bsod's.
    can i do anything or check anything to solve this?
    maybe update this dll with a later one for vista?
    i tried boot logging etc.
    but no log file was produced.
    regards
    steven
     
  6. nickster_uk

    nickster_uk Registered Member

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    Ok.......
     
  7. nickster_uk

    nickster_uk Registered Member

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    You could send your minidump files to ESET for analysis if you like...alternatively, I don't mind have a looking at them if you like?
     
  8. stevenz

    stevenz Registered Member

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    sorry
    i forgot to mention i am trying to install
    essv 4.0.417.0 on my vista laptop.
     
  9. stevenz

    stevenz Registered Member

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    nickster uk
    thanks for the offer.
    if you can direct me how to send my minidump file to you,then
    i would appreciate you looking at it.
    i installed the windows program to read it,but it gave me an error message that some characters were wrong
    or similar.
    thank you
    regards
    steven
     
  10. nickster_uk

    nickster_uk Registered Member

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    All you need to do is open the following folder:
    C:\Windows\minidump

    Then attach a few of the most recent files as an attachment to a post.
     
  11. stevenz

    stevenz Registered Member

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    hello nickster uk
    i can't open it.
    can i email the file to you?
    regards
    steven
     
  12. nickster_uk

    nickster_uk Registered Member

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    Yep..check your PMs :)
     
  13. DarrenDavisLeeSome

    DarrenDavisLeeSome Registered Member

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    The more I think about it the more I think that this topic of discussion has been all for naught. Many other of the topics discussed in this forum regarding the many bugs of ESS 4.0 are all for naught. Ever since Windows 95, most of the software developers who created programs that wound up having some compatiblity issues specifically related to WinAPI have fallen way too short in developing patches or revisions. Some of them didn't even follow up with any anything at all. Microsoft was actually the company that did the most of the "fixing" by continually updating the kernel32.dll.

    I doubt very seriously that the Application popup issue is ever going to be fixed by way of ESET. Same goes for the plethora of bugs that ESS 4.0 has going on with it right now.
     
  14. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    The issue is under investigation. Thank you for providing detailed reports.

    Regards,

    Aryeh Goretsky
     
  15. DarrenDavisLeeSome

    DarrenDavisLeeSome Registered Member

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    Thank you very much.
     
  16. DarrenDavisLeeSome

    DarrenDavisLeeSome Registered Member

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    I have already included this in my last email to ESET Customer Care and in a PM to Rmuffler:

    Killing the EGUI.EXE in the Task Manager keeps the Application popup from occuring during reboot/shutdown. Yes, no Application popup, even with the Windows Error Reporting fully enabled. Sure sounds like some modules are not shutting down properly.
     
  17. Marcos

    Marcos Eset Staff Account

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    To keep discussion about this specific problem in one thread, we'll draw this thread to a close.
     
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