IT error causes energy company to take payments too early

stapp · Dec 24, 2020

Furious customers of energy provider E.On received an unwelcome Christmas Eve surprise when their bill payments were taken too early.

Direct debits that should have been taken from customers in the next two weeks were taken on Thursday.
About 1.5 million customers - including householders and small businesses - have been affected.
The company apologised and said refunds would be made on the first available date, which was 29 December.
Many customers said they were facing Christmas overdrawn as a result of the company's IT error.
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https://www.bbc.co.uk/news/business-55439490

xxJackxx · Dec 24, 2020

This is why I still pay my bills through the mail.

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IT error causes energy company to take payments too early

stapp Global Moderator

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IT error causes energy company to take payments too early

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