IT burn to networked dvdrw generates BSOD

Discussion in 'Acronis True Image Product Line' started by rdmpe, Mar 22, 2005.

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  1. rdmpe

    rdmpe Registered Member

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    IT burn to networked dvdrw generates IRQL_NOT_LESS_OR_EQUAL

    Hi, Hopefully someone here can give me some advice on clearing this up. I
    have an NEC ND-3500AG dvdrw. I am attempting to use Acronis True Image
    Corporate Workstation to write an image from a remote workstation to my
    shared dvdrw (dvd formatted with UDF 2.0 using Ahead InCD). Everything seems to proceed fine until the program tries to start writing to the dvd drive.

    Then I get a blue screen crash with IRQL_NOT_LESS_OR_EQUAL. I'm running
    Windows XP Pro with SP2. It happens when trying to write an image file directly to dvd from two different workstations, so I don't think it is on that end.

    My dvdrw is not on the Windows XP HCL. I cannot find any updated drivers
    for it. I did flash to the most current dvdrw firmware but it didn't help. All ide/drive hardware drivers are listed as microsoft. Could it be my network adaptor's drivers? Any other ideas?

    I can successfully write files directlly to the dvd using Windows Explorer
    on the remote workstation so it seems that the basic functionality is working.

    Any advice would be appreciated.
     
    Last edited: Mar 22, 2005
  2. MiniMax

    MiniMax Registered Member

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    Re: IT burn to networked dvdrw generates IRQL_NOT_LESS_OR_EQUAL

    Instead of writing directly to the remote DVD, can you write to a remote drive??

    It could be your network driver causing the Blue Screen of Death.
     
  3. Menorcaman

    Menorcaman Retired Moderator

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    Menorca (Balearic Islands) Spain
    Hello rdmpe,

    This may not be relevant in your case but worth considering nevertheless.

    Check the version number of your InCD. If not 4.3.11.1, visit Nero's web site and download and install <Update-Package 3>. This latest version of InCD automatically disables Windows XP's built in drag-and-drop recording feature that often clashes with third-party packet writing software.

    Regards
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    25,885
    Hello rdmpe,

    Thank you for choosing Acronis True Image Corporate Workstation (http://www.acronis.com/enterprise/products/ATICW/).

    Please do the following in order to enable mini-dumps.

    - Open Computer properties either by right clicking on My Computer icon and choosing Properties or by opening System properties in Control Panel;
    - Go to Advanced tab;
    - Press Startup and Recover Settings button;
    - Choose Small memory dump in Write debugging information box;
    - Close all the dialog windows by clicking OK buttons.

    Then please reproduce the system crash and send the mini-dumps created to support@acronis.com along with the link to this thread. This will allow us to investigate the problem thoroughly.

    Thank you.
    --
    Ilya Toytman
     
  5. rdmpe

    rdmpe Registered Member

    Joined:
    Mar 22, 2005
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    Minimax - I am able to direct the remote agent to write the image files to my local hard drive, but not to my local dvdrw.

    Menorcaman - I did the InCD update as you suggested. Unfortunately it did not clear up the BSOD problem.

    Ilya - I have been working through email with a salesperson (Brendan) and tech support (Dmitry) on this issue. As part of that process, I sent in the minidump file (local computer), system NFO file (local computer) and the SnapAPI.log file (remote computer) to them. I haven't heard back since then though, I think that was last Thursday. Any advice would be appreciated.

    Thanks,
    Randy
     
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