Issues with True Image Server

Discussion in 'Acronis True Image Product Line' started by nfguser, Feb 10, 2009.

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  1. nfguser

    nfguser Registered Member

    Joined:
    Feb 10, 2009
    Posts:
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    Folks,

    I recently installed acronis on three servers. It runs fine for two of them. For third one, it gives me the following error if I DON"T shut down a particular virtual server.

    Operation with partition "C:" was terminated.
    Details:
    Unable to create volume snapshot (0x70021)
    Tag = 0xA5695862AAF8E76F
    Failed to set snapshot bitmap. (0x10C44E)
    blocks = 9126A5A1)
    Tag = 0x14181C22EF45AD9A
    Not enough storage is available to process this command (0xFFF0)
    code = 8007000:cool:
    Tag = 0xBD28FDBD64EDB8AF

    There are other virtual servers in the box but for some reason, it just doesn't lke this. I have opened a case with Acronis but it doesn't seem to be going anywhere. Has anyone seen this or have any ideas what the issue is? I am trying to back the server to a NAS across ethernet.

    TIA

    Raj
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello nfguser,

    Thank you for your interesting in Acronis True Image

    Can you please download the latest build of Acronis True Image program you have from your account (My Account -> Registered Products) and test it first.

    If the issue persists contact Acronis support and submit technical request using this link or contact us via Live Chat describe the issue and ask for the latest SnapAPI drivers, it should solve the issue.

    Best regards,
    --
    Dmitry Nikolaev
     
  3. matarvai

    matarvai Registered Member

    Joined:
    May 27, 2008
    Posts:
    27
    I have the exatly same problem, I bought Virtual Edition and installed it to four servers. It runs fine on three servers, but in one I also get the following error
    Unable to create volume snapshot (0x70021)
    Tag = 0x2CBDD167CBCA9580
    Failed to enumerate open files on volume. (0x10C451)
    Tag = 0x14181C22EF45ADC9
    Invalid access to memory location (0xFFF0)
    code = 800703E6)
    Tag = 0xBD28FDBD64EDB8AF

    Did you get any help to this problem. The server with the problem also has backup server installed, could this cause the problem? All servers are Windows 2003 R2 servers and running on same physical box.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello matarvai and nfguser,

    Thank you for your interest in Acronis True Image

    In order to solve the issue you should install updated SnapAPI drivers. I have sent you files via PM, please check it and let us know the results.

    Best regards,
    --
    Dmitry Nikolaev
     
  5. matarvai

    matarvai Registered Member

    Joined:
    May 27, 2008
    Posts:
    27
    SnapApi drivers helped, backup is working again. Thanks!!
     
  6. julay123

    julay123 Registered Member

    Joined:
    Apr 26, 2009
    Posts:
    1
    А можно и мне получить обновление SnapAPI drivers?
    У меня точно такая-же проблема...
    o_O


    _____________
    Edit by Admin: Please note that the Acronis Forums only have English language support.

    An automated translation of the above Russian post:

    "And can I get updated SnapAPI drivers?
    I have exactly the same problem"
     
    Last edited by a moderator: Apr 26, 2009
  7. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello julay123,

    Thank you for using Acronis True Image

    Could you please let us know the exact version of the program you use? This is important, because different versions require different build of SnapAPI module.

    Thank you.

    --
    Oleg Lee
     
  8. matarvai

    matarvai Registered Member

    Joined:
    May 27, 2008
    Posts:
    27
    The server started to give same errors again
    Operation with partition "0-0" was terminated.
    Details:
    Unable to create volume snapshot (0x70021)
    Tag = 0x2CBDD167CBCA9580
    Failed to enumerate open files on volume. (0x10C451)
    Tag = 0x14181C22EF45ADC9
    Invalid access to memory location (0xFFF0)
    code = 800703E6)
    Tag = 0xBD28FDBD64EDB8AF

    Do I need to install SnapApi drivers frequently to get the backup working?
     
  9. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello matarvai,

    Thank you for your interesting in Acronis True Image

    Use the following KB article to solve the issue.

    Best regards,
    --
    Dmitry Nikolaev
     
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