Is this a TI9 usage and registration hijack?

Discussion in 'Acronis True Image Product Line' started by Arranger, Oct 2, 2005.

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  1. Arranger

    Arranger Registered Member

    Joined:
    Oct 2, 2005
    Posts:
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    I got this message in my firewall after opening and closing TI9 free trial edition the first time.

    Application Hijacking has been detected
    The application: C:\Program Files\Acronis\TrueImage\TrueImage.exe try to launch another application: C:\Program Files\Internet Explorer\iexplore.exe to go to remote host www.googleadservices.com


    Is this a standard application and activity of TI9 as it learns the user's level of activity and attempts to register their copy? It seemed odd and a bit rude. Perhaps I don't understand very well how Acronis wishes to learn about it's users.

    I blocked it and it hasn't returned since. I'm not happy about it.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Arranger,

    Thank you for your interest in Acronis Disk Backup Software.

    I should say that this is a rather strange problem. To be honest, I have not heard about such kind of issues before. I can only suppose that the trial version you downloaded has already been infected with some kind of virus or trojan or spyware.

    Could you please provide me with the following information?

    - Where did you download this particular trial version?

    - Find the full version name and build number as it is shown here and let me know them;

    - Remove the currently installed trial, re-download the free trial version of Acronis True Image 9.0 from our official website, install it and see if the problem still persists. Inform me about the results;

    - Make a screen shot of that message indicating the program hijacking problem and post it here (just attach it to your post using Advanced Reply mode);

    - Describe actions taken before the problem appears step-by-step.

    Thank you.
    --
    Alexey Popov
     
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