Is this a FP?

Discussion in 'Prevx Releases' started by PatG, Sep 4, 2009.

Thread Status:
Not open for further replies.
  1. PatG

    PatG Registered Member

    Joined:
    Apr 30, 2004
    Posts:
    579
    Location:
    South Alabama
    Joe, first time and notice icon in tray has been updated to 3.0.4.183. Is this the reason for alert?
     

    Attached Files:

    • FP.gif
      FP.gif
      File size:
      13.6 KB
      Views:
      155
  2. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,011
    Location:
    Ontario, Canada
    It always does during the Beta stage! I get the popup to.

    TH
     
  3. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    It is indeed a false positive - ESET tends to flag all of our new builds (which is reasonable because of us being a security program which does make some pretty low level modifications :))

    You can probably just add it to the internal ignore list for now - this is just RC1 so it will only be seen by a small number of users and probably isn't worth submitting yet as there will be changes in the next few RC rounds.
     
  4. PatG

    PatG Registered Member

    Joined:
    Apr 30, 2004
    Posts:
    579
    Location:
    South Alabama
    Thank you!! Lordy, I just LOVE the customer service on this site! 10+ :)
     
  5. Threedog

    Threedog Registered Member

    Joined:
    Mar 20, 2005
    Posts:
    1,125
    Location:
    Nova Scotia, Canada
    If you were the first Prevx user in the world to install a new version of Eset a millisecond after it was released Prevx would throw up a FP on the Eset too.
     
  6. PatG

    PatG Registered Member

    Joined:
    Apr 30, 2004
    Posts:
    579
    Location:
    South Alabama
    Now THAT'S information I can use.
     
  7. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    A note on this: we do have measures in place to prevent FPs on legitimate software like ESET but Threedog is correct in saying that brand new versions (i.e. if ESET were to completely overhaul their product so that we would be unable to see that it is similar to a previous version) would generally be flagged.

    We don't mind that other AVs detect our components. In the interest of full disclosure, we actually detected some of our new secure browser components automatically (and I'd be worried if we didn't) :D The changes which security products make to the system are near-impossible to differentiate from actual malware and vendors tend to be willing to accept a few FPs for significantly improved security provided by heightened heuristics around system modifications.
     
  8. Bitten By C Bug

    Bitten By C Bug Registered Member

    Joined:
    May 9, 2007
    Posts:
    45
    Ummmm I've excluded all 5 or 6 directories from scanning and it will NOT let it install meaning Prevx rc1 NOD is preventing after excluding and restoring etc.. Any Ideas please?
     
  9. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,011
    Location:
    Ontario, Canada
    Did you try to Disable NOD32? That's what I had to do!
     
  10. Bitten By C Bug

    Bitten By C Bug Registered Member

    Joined:
    May 9, 2007
    Posts:
    45
    Will do Triple and report back but first any exclusions need be in place?
     
  11. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,011
    Location:
    Ontario, Canada
    This is what I have in Place!
     

    Attached Files:

  12. Bitten By C Bug

    Bitten By C Bug Registered Member

    Joined:
    May 9, 2007
    Posts:
    45
    Tyvm Triple and one more question if you don't mind? Since Nod av has its own protection module did you have to put prevx from high back to minimum or standard? I am on Vista hp 32 Btw, usual install for prevx puts at minimum because of other security protection modules.. Thanks in advance and again ty for helping.
     
  13. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,011
    Location:
    Ontario, Canada
    I have it on Max without issues!
     

    Attached Files:

  14. Bitten By C Bug

    Bitten By C Bug Registered Member

    Joined:
    May 9, 2007
    Posts:
    45
    tyvm appreciated TH and apologize for constant ?'s.
     
  15. Triple Helix

    Triple Helix Webroot Product Advisor

    Joined:
    Nov 20, 2004
    Posts:
    12,011
    Location:
    Ontario, Canada
    Not a problem happy to help!
     
Thread Status:
Not open for further replies.