Is There Anyone in Tech Support?

Discussion in 'Acronis True Image Product Line' started by FredE, Mar 18, 2005.

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  1. FredE

    FredE Registered Member

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    I have sent an email to tech support and have a ticket number....209889...which I emailed 03/09/05. I have yet to get any response back. The email contained the requested report file, system config file etc.

    Am I doing anything wrong? Patience is running very thin.

    Thanks
    Fred
    :mad:
     
  2. FredE

    FredE Registered Member

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    This is Fred again......I just now noticed that there is a newer build (941) for Corporate Workstation than I had installed previously (937).

    So installed the newest build and I get the same result. When I try to "Create an Image" and get to the "Image Archive Creation" window, as soon as I try to do anything like type in a file name the application just hangs and I have to end the process with Task Manager. Right now the software is worthless because I cannot not even get to the point of trying to create an image.

    Fred :mad:
     
  3. Rik Bean

    Rik Bean Registered Member

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    Hi Fred

    I don't suppose this helps you directly, but I have had prompt, full and helpful responses to all my emails, so the system does basically work. Could it be that your ISP is blocking the response?
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Fred,

    Thank you for choosing Acronis True Image Corporate Workstation (http://www.acronis.com/enterprise/products/ATICW/).

    Please accept our apologies for the delay with the response.

    You letter is received Michael has already answered you. If you didn't get his reply please contact your e-mail provider for possible reason.

    Thank you.
    --
    Ilya Toytman
     
  5. williams

    williams Guest

    FredE, the entire Acronis support staff is working around the clock in an attempt to make Privacy Expert Suite 8.0 compatible with Windows XP.
     
  6. FredE

    FredE Registered Member

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    NO Email YET....

    If Michael has already replied, I somehow did not get the email. It doesn't make sense that my ISP is blocking the email because I have already received 2 automated messages from support@acronis.com and one email from the forum registration process from webmaster@wilderssecurity.com.

    My ISP is MSN and I have never not received an email that I know of. Questionable mail is sent to the Junk folder which I have also checked.

    So what do I do now?
     
  7. Acronis Support

    Acronis Support Acronis Support Staff

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    Re: NO Email YET....

    Hello Fred,

    I will tell Michael to send his reply to you once again. Hope this time it will be delivered. If not please let me know and we will investigate the problem with e-mail delivery.

    Thank you.
    --
    Ilya Toytman
     
  8. FredE

    FredE Registered Member

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    Last edited by a moderator: Mar 21, 2005
  9. VPTECH

    VPTECH Registered Member

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    If you are using Exchange server or your email provider is.. Exchange reads it as bulk mail or spam and will put into a different folder.

    Also if you are using verizon, they are very bad about not receiving email. I have many websites that I cannot receive email from at verizon email accounts.
     
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