Is there a problem with the Eset update servers today?

Discussion in 'ESET NOD32 Antivirus' started by EnGenie, Jan 10, 2008.

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  1. EnGenie

    EnGenie Registered Member

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    Any PCs here at work that are configured to update from the Eset servers are failing to update today. Everything was fine yesterday.

    Our Company License doesn't expire until 2010, so that is not a problem.

    The ERA Server seems to have downloaded an update today (2780) and any PCs configured to download from that server update OK.

    As an experiment, I tried changing my computer's configuration to update from the Eset servers on the Internet and it failed to even download the "update.ver" file.
    The error was nothing to do with authentication.
    The error code shown in the log is 0x1204.

    I cleared my update cache, but this made no difference.

    When I changed my computer back to updating from our ERA Server everything was successful again ("update.ver" was downloaded).

    Our Internet access is OK (I can access www.eset.com).

    Has anyone else noticed this problem?
     
  2. poutine

    poutine Registered Member

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    Yes it wont work at all today o_O
     
  3. jmc777

    jmc777 Registered Member

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    I haven't experienced any problems.
     
  4. poutine

    poutine Registered Member

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    Where are you ?? we are both in UK and cannot get updates. It was ok yesterday as EnGenie said. Today nothing. Just a " error occured downloading updates" message o_O
     
  5. Dieselman

    Dieselman Registered Member

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    Wow just one day without an update. Chill. The server could be down. One day doesnt mean you will get a virus. Geezzz. I never do a manual update. It updates all its own and if it doesnt then wait a day. No biggie.
     
  6. poutine

    poutine Registered Member

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    Yeah by my updates stuck on 2740 from 21 Dec. I just clean installed on one of my work PC's. Thats a Bit old to be safe online.
     
  7. jmc777

    jmc777 Registered Member

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    I'm in the UK as well. There's been one update released so far today (@1:22pm our time) so there's no need to panic.


    Edit:

    Ok, that's a problem! (but if you've already tried clearing the update cache I don't know what else to suggest :()
     
  8. poutine

    poutine Registered Member

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    Just got word from ESET !!

    Big big update today clogging servers.

    And here it is as i type !!

    http://img178.imageshack.us/img178/9913/reasonnod32fs7.jpg

    reasonnod32fs7.jpg
     
    Last edited by a moderator: Jan 10, 2008
  9. Marcos

    Marcos Eset Staff Account

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    This is probably because of a DNS record change that occurred unexpectedly today, the new record has been spread over DNS servers, but it will take a bit of time until it gets updated on all servers. Measures have been taken to avoid happening this in the future. Though only one server was affected so current users should not notice any problems.
     
  10. Bubba

    Bubba Updates Team

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    If that is concerning the work computer you mentioned above...."clean installed on one of my work PC's" and "stuck on 2740", I'd venture to say it's not necessarily a server clog in your case, it's simply that you now have that big 8 meg download that you are showing in your pic to deal with that others dealt with the other day :doubt:
     
  11. PaulB2005

    PaulB2005 Registered Member

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    Agree. I installed NOD32 on a clients PC and had to sit through that on Dial Up but that was Tuesday 8th Jan about 11:30 am....
     
  12. poutine

    poutine Registered Member

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    Not so sure, earlier i was getting a " an error occured downloading updates "
    And it wouldnt even connect at all .Usually it updated auto in a few seconds, even the 8mb one , but not this time !!! ;) I guess a double whammy today, thats life. ;)
    Anyways, its all fine again now.
     
  13. poutine

    poutine Registered Member

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    OMG i dont envy you doing that on dial up !
     
  14. Marcos

    Marcos Eset Staff Account

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    No, it was only your update because you've done a clean installation.
     
  15. EnGenie

    EnGenie Registered Member

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    I agree.

    The Eset servers seem to be accessible again and there was only a small virus definition update (2780) to download for all computers that had been updated recently (e.g. yesterday).

    :)
     
  16. PaulB2005

    PaulB2005 Registered Member

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    Installation was pre-downloaded and on pen drive type thing but that was from December. Update took about 30 minutes, and i get paid by the hour. :D
     
  17. poutine

    poutine Registered Member

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    NOPE.
    I had an email from ESET UK .. they said to keep trying because the 8mb update being pushed was clogging some servers, error on connection was..... an error occured downloading updates , no connection. So i know the update wasnt recent but the connection error was and lasted 2 hours.
     
    Last edited: Jan 10, 2008
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