I've downloaded all the files, and tried to create a Boot Medium with the Boot Media Builder. It fails, claiming that I don't have enough space on the C: drive. I guess 20 GB of free space is "not sufficient?" Support is pathetic; even though I gave them the version number of the product I downloaded, they insisted I'd downloaded something from before 2008! Anybody got any ideas about how to make this product work like its' supposed to, or should I just return this product as unacceptable? --cao