OK purchased SS 4 for someone, installed and away it went. Few weeks later the computer died so built her a new one. Installed SS4, input username and password and all I get is Virus signature database could not be updated Invalid Username and/or Password I have copied and pasted it directly from the email and no success. Tried making tweeks to the details, remove hyphen, space between hyphens and all that stuff. Even trying to download the exe from the website does not work either. Nothing will accept the username and password Any ideas.