Invalid Username and / or Password but when i delete the update folder content it wil

i cannot update signature database it gives me error "Invalid Username and / or Password" but when i delete the update folder content it will update without a problem.

how can i fixed this problem.

i tried with another pc and Username and Password is valid and it will update without a problem.

Please anyone for help.


nilupa.

 

I'd suggest contacting customer care for license verification. There's no chance that deleting the updfiles folder would affect authentication in any way.

 

yes i contact them and they said that there are no problem with the Username and / or Password.

i tried uninstalling ESET and installing back but no luck.

any idea ..

 

I would be glad to look into this further with you, if you'd like.
Please PM me with the email address you used when your purchased your product and I'll get a case started for you personally.

In the meantime, please check out the KB Article below:

My username or password is not working

 

i Pm u what have u requested.

the link u mention is not working.

 

anyone for help pls....