International sale???

Discussion in 'NOD32 version 2 Forum' started by guilijan, Aug 17, 2006.

Thread Status:
Not open for further replies.
  1. guilijan

    guilijan Registered Member

    Joined:
    Jun 25, 2006
    Posts:
    206
    Is it possible to buy Nod 32 with a credit card in an international sale place?
    Because in my contry apply tax and it's really expensive (21%).
    In other words, can I buy Nod 32 for example in some USA web seller and use Nod in other country?

    Thanks in advance
     
  2. LokiLoki

    LokiLoki Guest

  3. NOD32.name

    NOD32.name Registered Member

    Joined:
    Mar 1, 2005
    Posts:
    7
    Location:
    Washington state USA
    No,
    Resellers are allowed a territory.
    Having customers in New Zealand buy from someone in the USA is considered a channel conflict.
    Eset takes a very dim view on this and will revoke a resellers affiliation with Eset.
    The reselles in a certain country are granted this area to be sales and tech support in their country.
    Any reseller that engages in this chanell conflict is going to be in for some trouble. It is a major no no.
     
  4. guilijan

    guilijan Registered Member

    Joined:
    Jun 25, 2006
    Posts:
    206
    No,
    Resellers are allowed a territory.
    Having customers in New Zealand buy from someone in the USA is considered a channel conflict.
    Eset takes a very dim view on this and will revoke a resellers affiliation with Eset.
    The reselles in a certain country are granted this area to be sales and tech support in their country.
    Any reseller that engages in this chanell conflict is going to be in for some trouble. It is a major no no.


    OK I understand what you say, but ii's a problem to the reseller or to the buyer?
    Because if a reseller in USA sell Nod to me via web with my mastercard, and i obtain a user and pass, that will be a problem to me o to the reseller?
    Will ESET give me support or not?
    Official position of Eset if possible?
     
  5. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    Short answer is both, the Reseller for selling outside of their territory, and the buyer; they will then have to gain support from outside of their country.


    See above.


    If you try to obtain support directly from Eset in the USA they will advise you that you need to contact the Distributor in your country. When you contact your countries Distributor they will say you have purchased overseas and they do not support such purchases. You will still have this forum available.


    Blackspear.
     
  6. guilijan

    guilijan Registered Member

    Joined:
    Jun 25, 2006
    Posts:
    206
    Thank you Blackspear.
    You show me the light.-
     
  7. spartak

    spartak Registered Member

    Joined:
    Jan 9, 2006
    Posts:
    21
    Is it the same if I want to renew a licence that was bought outside the US; Will I still have to buy it from the same distributor; (the renewal I mean)
     
  8. guilijan

    guilijan Registered Member

    Joined:
    Jun 25, 2006
    Posts:
    206
  9. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    No, if you shift countries you can purchase from a local Reseller or Distributor.

    Cheers :D
     
  10. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    This could simply refer to countries that the Distributor has within their region; as in South Africa covers all countries within the entire continent of Africa.

    Cheers :D
     
  11. NOD32 user

    NOD32 user Registered Member

    Joined:
    Jan 23, 2005
    Posts:
    1,766
    Location:
    Australia
    Fully agree with you Blackspear.
    My site also says something similar but I actively refer back to local resellers. With a web site out of area traffic is inevitable but even when promotions pick up traffic from outside my 'local' area it is still in both my and the purchasers best interest to direct them to where they can get local support just in case they need it.

    Your local reseller is the best place to purchse.

    Cheers :)
     
  12. guilijan

    guilijan Registered Member

    Joined:
    Jun 25, 2006
    Posts:
    206
    Your local reseller is the best place to purchse.

    Of course, but in my contry all resellers apply 21% of tax.
    I don't know why because they give me only a pass and user and i must download the program from Eset so really this kind of sale must exent of tax, but not. And I know my people and then I doubt for the quality support that they can give.
    So if it is relative expensive to buy it (remember average salary are about 300 u$s) it's more expensive with tax.
    Buth there aren't solution for that.
    Perhaps for this there are a lot of craked programs here.
     
  13. dallen

    dallen Registered Member

    Joined:
    May 11, 2003
    Posts:
    824
    Location:
    United States
    This thread has caught my interest. I must say that I was surprised by the strict territory restrictions. I know that NOD32 cannot speak to what every other company does, but please tell me if this type of setup is typical within the industry. The reason that I ask is because I am currently evaluating NOD32, KAV, and BitDefender and obviously price is a factor, albeit more important to some and not others, but a factor nevertheless. Given that NOD32 is not the least expensive of the three, it could be significant if individuals have to pay and additional 21% on top of the already higher cost.

    The second thing I find interesting about the recent discovery of this strict policy is how NOD32 plans to handle people that move between sales territories. Is it possible, given your policy, that someone could purchase NOD32 in one territory, move to another territory, and find themselves not receiving support?

    Then the question still exists, how does NOD32 determine whether someone did, in fact, move between regions, or whether that person simply claims to have moved to get around the whole 21% tax issue?
     
  14. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    This does not refer to the USA. It refers to a country that has a Tax system that adds 21%, in Australia we have a 10% tax added to all Goods and Services.

    Cheers :D
     
  15. dallen

    dallen Registered Member

    Joined:
    May 11, 2003
    Posts:
    824
    Location:
    United States
    Blackspear,
    I'm quite familiar with the scope of the aforementioned tax. It seems that I did not make myself clear, so I apologize for the confusion. My question was not intended to be limited to the U.S., but rather is an extention of the original question posed by the thread starter, guilijan.
     
  16. scaa

    scaa Registered Member

    Joined:
    Feb 15, 2005
    Posts:
    202
    o_O What about customers in a country which does not have a reseller ? Can he buy from any reseller in any country of his choice ?:'(
     
  17. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    Yes.

    Cheers :D
     
  18. ASpace

    ASpace Guest

    BS, aren't we allowed to sell only in our zone/country ?
    Then how can we sell somebody who is abroad ... (I am missing something...:blink: )


    :D :D :D
     
    Last edited by a moderator: Aug 21, 2006
  19. NOD32 user

    NOD32 user Registered Member

    Joined:
    Jan 23, 2005
    Posts:
    1,766
    Location:
    Australia
    Seems to me that it's more about respecting the borders of others than it is about staying within your own territory (subtle difference) and it is definately about the best access to support for the licence holder, which results in the best possible end user experiences.

    So really a customer is free to purchase as they will but as resellers we should be continually directing them back towards thier local reseller. JMHO.

    Just for interest, I'd estimate that more than 45% of internet traffic I get is from the US but I have sold zero NOD32 licences to customers outside of Australia. Hopefully they have had a positive experience visiting my site and it has helped further their understanding of the features and value of NOD32, thereby being a benefit to both them and the local reseller that is best positioned to assist them sould that be required.

    Cheers :)
     
    Last edited: Aug 21, 2006
  20. spartak

    spartak Registered Member

    Joined:
    Jan 9, 2006
    Posts:
    21

    Perhaps I did not make myself clear. I have bought a licence from a local distributor which expires in 2 months. The renewal has to be bought from distributors of the same country (I am still living it this country) or from the internet wherever I want;
     
  21. NOD32 user

    NOD32 user Registered Member

    Joined:
    Jan 23, 2005
    Posts:
    1,766
    Location:
    Australia
    IMHO you will do well to renew with your local reseller - local purchase (or renewal) for local support. Even if you originally purchased elsewhere.

    Cheers :)
     
  22. dallen

    dallen Registered Member

    Joined:
    May 11, 2003
    Posts:
    824
    Location:
    United States
    I think this is more about allowing distributors that sell in regions where they can get away with selling the product for higher costs to be protected from regions where the cost is cheaper.
     
  23. spartak

    spartak Registered Member

    Joined:
    Jan 9, 2006
    Posts:
    21
    Thanks for the info! In order to renew will I need to quote my username and get it extended or I will be provided with a new username;
     
  24. NOD32 user

    NOD32 user Registered Member

    Joined:
    Jan 23, 2005
    Posts:
    1,766
    Location:
    Australia
    You should quote your current AV-xxxxxxx licence number, expiry date and product version (Standard, Professional, Enterprise etc.) for correct renewal. You should be provided with a new AV-xxxxxxx number once it is processed.

    Cheers :)
     
  25. webyourbusiness

    webyourbusiness Registered Member

    Joined:
    Nov 16, 2004
    Posts:
    2,640
    Location:
    Throughout the USA and Canada

    That might be the case, but as a reseller of anything, you generally have terms and conditions attached to your ability to sell/re-sell those products/services... with Eset, there are geographical boundaries to where a reseller is permitted to sell - end of story. Customers who purchase from outside of those areas via the internet are jeopardizing the reseller's status as a reseller if the sales completes.

    The few exceptions where a reseller is "allowed" to sell out of territory relate to an Eset company person stating that it was ok for a student to purchase a student license with an overseas reseller if their local distribution channel did not have a student discount scheme. All other out of territory sales are contrary to the reseller agreements in place.

    The other thing to bear in mind - at least in my state (Colorado) - is that internet purchases are SUPPOSED TO BE REPORTED to the local government so that the appropriate "use tax" can be applied to those purchases - the local taxation system being a tax on the use of the product, not the purchase of it...

    Example I know from first hand experience: if I go across state lines and buy a car in say.. Montana (which I did), then the local taxes are collected when I register the car in the local state (colorado) ... they would not be if I registered the car in Montana and then brought it into state - but as I purchased the car from a dealer (my nephew) and brought it into Colorado, then registered it - Colorado taxed the car on the purchase price.

    With a car it's easy for the government to get their taxes - as you have to register it. With non-registerable items, such as consumer electronics and/or software - the government has no mandated registration process - so the declaration is a personal thing - if you choose not to report your use of out of state purchases, it is actually TAX FRAUD to my understanding of the law - which is a felony I think.

    Everyone knows that a vast amount of out of state purchases are not reported for their appropriate use-taxes - but that doesn't make it any less right in the eyes of the law. It's your call - and your locality might have different laws and/or regulations relating to your tax situation.

    Being a transplanted Brit - I'm pretty sure that HM Customs & Excise doesn't like to be defrauded of their VAT - so a UK license purchased from a country where VAT is not collected is still subjected (when I imported a 20 inch monitor many years ago I had to pay VAT and import duty - it's not exactly easy to go through the "green channel" with a boxed up monitor weighing 90kg or so)... ;)
     
Thread Status:
Not open for further replies.