Internal error

Discussion in 'Acronis True Image Product Line' started by madmac007, Jan 3, 2007.

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  1. madmac007

    madmac007 Registered Member

    Jan 3, 2007
    Testing TI Workstation 9.1. ( demo version )
    Did a full backup, ( worked great ) then scheduled incremental backup. Failed.
    Error in Log:
    <event code="1002" id="10" message="Backup internal error: 458,784." module="1"

    Any ideas ?
  2. Tabvla

    Tabvla Registered Member

    Apr 21, 2006
    London, England
    Hi madmac007, welcome to the Forum :D

    Unless someone on this Forum has seen the exact same error (which is unlikely) and resolved it, you are not going to get a response.

    In this case it would be in your interests to raise a call with Acronis Support.

  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello madmac007,

    Thank you for your interest in Acronis Remote Workstation Disk Backup Software.

    Please accept our apologies for the delay with the response.

    We need some additional information to investigate this issue thoroughly and to provide you with a possible workaround.

    Please download the latest version of Acronis drivers, unpack the archive, install unpacked MSI package and see if the problem persists.

    If the issue persists, please do the following:

    - Replace C:\WINDOWS\system32\snapapi.dll with the one from the downloaded SnapAPI archive;

    - Reproduce the issue and collect the log file;

    - Get the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

    Please also describe the issue in more details:

    - Describe actions taken before the problem appears step-by-step;

    - Where did you store the image archive (internal or external hard drive, CD/DVD discs or another storage media)?

    - When exactly have you received the error message?

    Please also collect the log file from Acronis True Image 9.1 Workstation that contains the error message. In order to do so please do the following:

    - run the program;

    - select Show log on the toolbar or from the Tools menu;

    - select the log with error messages;

    - click "Save the log entry to file" (the diskette icon)

    In addition, collect schedreport.txt the following way:

    - Download schedmgr.exe application;

    - Open the command prompt (Start -> Run -> cmd);

    - Run the following command in the folder the schedmgr.exe file was saved to:

    schedmgr get report > schedreport.txt

    Then submit a request for technical support using Contact Acronis Customer Service link. Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution as soon as possible.

    Thank you.
    Aleksandr Isakov
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