Installing TrueImage2009.9769_s_de.exe failed

Discussion in 'Acronis True Image Product Line' started by eisefr, Jun 2, 2009.

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  1. eisefr

    eisefr Registered Member

    Joined:
    Nov 23, 2004
    Posts:
    153
    Location:
    Germany
    Hi.

    I updated my ATIH to 9769.
    After that my computer was 'hanging' during starting windows.
    The only thing I got was the windows logo and thats all.

    Starting in secure mode-> No change.
    Windows recovery to 1 day back -> Computer starts again.
    Deinstallation of Acronis -> Computer still starts.
    Now I tryed to install version 9769 .. and I get an error message in German.

    "Installation was cancelled before ATIH was installed. You need to start the installer again to try again"

    I used registry cleaner to clean dead strings from pre installation.
    Rebootet computer.

    Nothing.
    Still get the error message I mentioned above.

    My system:
    Windows XP - SP 3.
    ATIH was the latest build before.

    No clue what else to try to get this thing installed again.

    Damn... its really a pain !!
     
  2. eisefr

    eisefr Registered Member

    Joined:
    Nov 23, 2004
    Posts:
    153
    Location:
    Germany
    Seems to be a older problem.
    Found this threat:
    https://www.wilderssecurity.com/showthread.php?t=221174


    And when I see what questions I am gonna have to answer here...
    Wow... Can I get a refund from Acronis ?

    This is a very unprofessional thing. Why to hell is this problem still not fixed ??
    I am paying money to run into such old problems o_O

    I think I better buy a new backup software.
    Its faster and cheaper. o_O
     
  3. eisefr

    eisefr Registered Member

    Joined:
    Nov 23, 2004
    Posts:
    153
    Location:
    Germany
    Oh well...

     

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  4. eisefr

    eisefr Registered Member

    Joined:
    Nov 23, 2004
    Posts:
    153
    Location:
    Germany
    Acronis will be history on this computer.

    This is really the biggest crap I ever had.
    And this is supposed to be a security software ?

    Thank you very much !!
    This is only a joke !!!

    I will warn everybody I know about this crap !!
     
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