Installation Problems.

Discussion in 'Acronis True Image Product Line' started by quincey3, Mar 27, 2006.

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  1. quincey3

    quincey3 Registered Member

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    I have Acronis True Image v8 on my computer. I'm running Windows Xp Sp2 with all updates. I have just bought V9 and want to install it. I am having some problems installing this new version.
    On starting the intallation, which I want to do over the existing v8 I gt th following messages. "E0001006F: Failed to read file "Acronistrueimage.msi. Cannot read file. A possible reason might be you do not have permission to perform this operation."

    I click on OK and get the following message "E00640003 Acronis installation program encountered the error #1620...."

    How can I solve this problem and install the program?

    Do I have to completely uninstall v8?

    Can you help me with a solution on this problem?

    Best regards
    Werner Stern
     
  2. Chutsman

    Chutsman Registered Member

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    Uninstalling version 8 would be the better way to go. But make sure you have your licence number for Ver 8, as the install of ver 9 may call for it.
     
  3. quincey3

    quincey3 Registered Member

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    Thanks for your response. I uninstalled v8. I cleaned the directory out and ran a registry program to remove any leftover keys for v8.

    I ran the install program for v9.1 and got the same messages and problem.

    I'm going to try to redownload the program and see if that is the problem. In the meantime any other suggestions would be helpful.

    Thanks.

    Regards
    Werner
     
  4. Chutsman

    Chutsman Registered Member

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    Hmmm ... try this just to, at least, eliminate it as a possible cause. Disconnect any USB devices and if your keyboard or mouse are wireless types connect standard types if at all possible. These tend to make TI hiccup the most but not usually during installation. But you never know.

    Is the system clean of spyware and viruses?
     
  5. quincey3

    quincey3 Registered Member

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    I've been reading some of the queries regarding USB devices.

    If this is my problem as well you have a serious severe bug in the program which needs to be addressed right away as from what I gather USB is now the standard connection protocol.

    My installation problem tells me that my copy of the v9 program is defective. I've been trying to do 2 thing without succes.

    1: Trying to get to the support page and I get into a loop that gets me nowhere on this website. It keeps asking me to register and gives me a page to do so. When I go throught this it tells me I'm already registered but keeps me from seeing a support page.

    2: I would like to redownload the program but can't find a place to do so.

    Who do I contact to solve these problems?

    Regards,
    Werner



    2:
     
  6. Xpilot

    Xpilot Registered Member

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    Move to the right hand side of the registration page. There you can log on if already registered.

    Xpilot
     
  7. quincey3

    quincey3 Registered Member

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    Thanks, Found it. I am a dunce.

    Regards,
    Werner
     
  8. Acronis Support

    Acronis Support Acronis Support Staff

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    25,885
    Hello Werner,

    Thank you for your interest in Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    First of all, please calculate an MD5 checksum of the installation file you have downloaded using eXpress CheckSum Calculator.

    The checksum should be as follows:

    1. For the free trial version of Acronis True Image 9.0 with registration screen:

    b47edda88275877746824e4d7448aaf3

    2. For the free trial version of Acronis True Image 9.0 without the registration screen:

    77a972d984e0940323791a066f77e30f

    If the checksum calculated is different from the above then the installation file is corrupt and therefore can not be used to install the software. In this case we recommend you to re-download the free trial version installation package from our web site.

    If that's not the case (the checksum is correct) then please remove all registry entries related to any previous Acronis True Image installations using Windows Installer CleanUp Utility and then try to install the free trial version of Acronis True Image 9.0 once again.

    If that does not help then please do the following:

    - Launch the product installation file;

    - Right-click on the "Install Acronis True Image" button and select "Extract";

    - Select the path for extracting the component and click "Save";

    - Go to the Run prompt (Start -> Run) and issue the following command:

    msiexec /i msi-name /l*v log-name

    Where msi-name is the name of the file you extracted in steps 2-3 and log-name is the path and the name to the log file you want to save the output to;

    - Reproduce the problem and collect the log file created during the installation.

    Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please submit a request for technical support using Ask a question before you purchase Acronis software link. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution as soon as possible.

    Thank you.
    --
    Alexey Popov
     
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