Installation issue

Discussion in 'ESET Smart Security' started by ousudrs, Sep 12, 2010.

Thread Status:
Not open for further replies.
  1. ousudrs

    ousudrs Registered Member

    Joined:
    Sep 12, 2010
    Posts:
    5
    I am unable to install ESET.
    I am getting the following error message. I tried to install in Administrator account also. My operating system is windows 7 Ultimate.
    Please check the attaached image.
     

    Attached Files:

  2. Woodgiant

    Woodgiant Guest

    Hello Ousudrs.
    This is just a wild shot, if you have turned User Account Control (UAC) on then turned it completely off, and then try to install Ess 4 again.

    Best Regards Ousudrs. :)
     
  3. ousudrs

    ousudrs Registered Member

    Joined:
    Sep 12, 2010
    Posts:
    5
    Hmm thanx for your reply.
    But, Still I face the same error.
    I turned Off UAC completely and also restarted the computer.
     
  4. nonoise

    nonoise Registered Member

    Joined:
    Jun 6, 2008
    Posts:
    322
  5. ousudrs

    ousudrs Registered Member

    Joined:
    Sep 12, 2010
    Posts:
    5
    Tried many times with removal tool
     
  6. nonoise

    nonoise Registered Member

    Joined:
    Jun 6, 2008
    Posts:
    322
    did you use the uninstall tool in safe mode?
     
  7. ousudrs

    ousudrs Registered Member

    Joined:
    Sep 12, 2010
    Posts:
    5
    Yes, I tried to use uninstall tool in safe mode. But it says, there is no antivorus product is installed.
    I removed eset with your uninstaller.

    I even tried with the administrator account which is in built in the windows 7.
     
  8. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    In safe mode, try removing the file C:\WINDOWS\system32\drivers\ehdrv.sys
     
  9. ousudrs

    ousudrs Registered Member

    Joined:
    Sep 12, 2010
    Posts:
    5
    Thank you for your reply.
    But, I tried to create a new user account with administrator rights and then, tried to install in it.
    Then, I am able to install successfully.
    it also working now in other user user account also.

    Now, I deleted the user account which I created to install eset.
    Restarted the computer, Eset is wr=roking fine now. updated successfully.
     
  10. Woodgiant

    Woodgiant Guest

    Hello Ousudrs.
    I am happy to hear that you finally got things to work. :thumb: :D

    Best Regards
     
Thread Status:
Not open for further replies.