Installation fails!!

Discussion in 'Acronis True Image Product Line' started by trash1000, Jan 7, 2009.

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  1. trash1000

    trash1000 Registered Member

    Jan 7, 2009
    i have a problem with installing trueimage 2009.
    when the installation nearly ends, the installation bar rolls back an this text is shown:
    (translated into english)
    installation aborted before acronis could be installed. you have to start the installer again for a new try.

    i restarted the computer, i deleted the temp folder. it didn't work.
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello trash1000,

    Thank you for your interesting in Acronis True Image

    Try the following workarounds:

    - Try to disable any antivirus software and repeat installation.
    - Try to install as Administrator, right click on installation file -> Run As -> Administrator
    - Try to install for All users.
    - Disable Windows User Account Control (VISTA only). Disable Windows User Account Control (Start -> Settings -> Control Panel -> User Accounts -> Turn User Account On or Off -> Uncheck “Use User Account Control (UAC) to help protect your computer".
    - Vista only: Enter "cmd" in the search box under the Start menu and press CTRL + SHIFT + Enter to launch the command prompt with administrative privileges. Alternatively, you can also right-click the highlighted result and choose the "Run as administrator" option. Now, there is a simple command that you must type, namely "net user administrator /active:yes" without the inverted commas. In order to disable it, enter "net user administrator /active:no". Just hit Enter after each command and you're all set.

    Could you please do the following in order to check out the integrity of the installation package?

    - Download the checksum utility from
    - Unpack and run the application and click on the ellipsis sign to browse and select the installation package you downloaded;
    - Click "Start" button;
    - The MD5 value for Acronis True Image Home 2009 (build number 9646) must be 8de79ef65cbc2314908040363d1d4668

    If the MD5 value is not 8de79ef65cbc2314908040363d1d4668 then you need to re-download the latest build.

    If the problem persists and the checksum is correct please do the following:

    1.Completely uninstall previous version of Acronis True Image including the trial version of the product (Start -> Settings -> Control Panel -> Add or Remove Programs).

    2.Delete all files in \Documents and Settings\[Account Name]\Local Settings\Temp\ folder by running Disk Cleanup wizard from the system drive (e.g. C:) Properties (remember to check the Temporary Files checkbox).

    3.Download the utility from, install and run it.

    4.Select the Acronis product you are trying to install and hit Remove.

    5.Try installing the product again.

    If the issue persists we need some additional information to investigate your problem thoroughly and to provide you with a possible solution. Create support case and submit the following info:

    1.Launch the product installation file
    2.Once the Acronis product installation screen appears, right-click on the name of the component that fails to install. You should see two options there: Install and Extract. Select Extract
    3.Select the path for extracting the component and click Save
    4.Go to the Run prompt (Start -> Run) and issue the following command: msiexec /i path&msi-name /l*v log-name.log, where path&msi-name is the name and path of the file you extracted in steps 2-3 and log-name.log is the path and the name to the log file you want to save the output to. For example, msiexec /i D:\AcronisFolder\AcronisTrueImage /l*v D:\log-name.log
    5.Reproduce the problem and send us the log file created during the installation (it will be created on D partition).

    Best regards,
    Dmitry Nikolaev
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