Installation Fails With Interuption Message

Discussion in 'Acronis True Image Product Line' started by LPH, Feb 23, 2008.

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  1. LPH

    LPH Registered Member

    Feb 23, 2008
    After purchasing online, dl complete, and launched the installation file, I am asked to agree to the terms, enter the serial number, and after the hd spinning for awhile a message appears saying the installation was interrupted and to try again. The machine was rebooted and attempt to restart several times with the same message.

    Any suggestions on how to get this program installed?

    HW: Gateway CX2610, 80 GB SATA 5400 rpm, 1 GB memory, and Windows Vista Ultimate. A Seagate 320 GB USB external drive is attached (also tried with USB drive detached).

    Update: I've attached a screen shot of the message returned by the installation program.

    Attached Files:

    Last edited: Feb 23, 2008
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello LPH,

    Thank you for choosing Acronis Disk Backup Software.

    Please try disabling antivirus and firewall software temporarily.

    Please clear Windows temp folders (usually located at C:\Documents and Settings\YOUR_USER_NAME\Local Settings\Temp, you may need to set Windows to show hidden and system files). Please download the Windows Installer Cleanup Utility package, install and run it. Select Acronis True Image 11 Home and click Remove. Then reboot your computer and try installing Acronis True Image again.

    If that doesn't solve the problem, please perform a manual removal of Acronis True Image 11 Home as described here. Then try installing again.

    If the issue persists, please collect the installation log file the way it is described in this previous post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Marat Setdikov
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