install windows update

Discussion in 'General Returnil discussions' started by chen21, Jun 16, 2011.

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  1. chen21

    chen21 Registered Member

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    Can returnil free safe system 2011 install windows updates (when returnil system restore is not activated) in windows 7? because RVS 2010 home free cause my computer can not install windows updates.
    i'm sorry, my english not good
     
  2. Coldmoon

    Coldmoon Returnil Moderator

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    Hello chen21 and welcome to the forums :)

    To install Microsoft/Windows updates, you need to deactivate the Virtual Mode. Once the updates are applied, simply turn the Virtual Mode back on and you should be updated and good to go.

    Mike
     
  3. chen21

    chen21 Registered Member

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    thank you, because when I use RVS 2010, I can not install windows updates though I turn off RVS virtual system, so now I wonder if RVS 2011 can install windows update
     
  4. Coldmoon

    Coldmoon Returnil Moderator

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    Strange - are you still using the older RVS 2010? If so, updating to the current RVS Pro 2011 or RSS Pro/free 2011 should fix any issues as you describe.

    Mike
     
  5. chen21

    chen21 Registered Member

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    some computers in my internet cafe using 2010 and some 2011 (updated from 2010), but still all of my computers can not install windows update. so I want to reinstall my windows and directly using 2011, maybe install windows update problem does not happen again after that.
     
  6. Coldmoon

    Coldmoon Returnil Moderator

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    Please do the following so we can take a look in the lab:

    1. Select one or two of the systems where you are unable to perform an MS Update and extract the following logs:

    RVS 2010:

    * "C:\Windows\rvs3.log"
    * "C:\Windows\rvs3-inst.log"

    RSS 2011:

    The rvs3.log and rvs3.inst.log files in the following folder:

    Win XP/Server 2003:
    "C:\Documents and Settings\all users\application data\returnil\rvs3\log"

    Win Vista/7/Server 2008:
    "C:\ProgramData\Returnil\RVS3\log"

    All versions:

    MSINFO32 report: Click START > RUN > Type MSINFO32. On the System Information screen click FILE > Export and then save the file where you can find it.

    2. Put all logs in a ZIP or RAR archive and send them to support (dash) tech (at) returnil (dot) com

    Mike
     
  7. tropolite

    tropolite Registered Member

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    Has there been any resolution to this thread?

    I have the same issue. I've turned off Virtualisation and tried to update Windows7 with no success.
     
  8. Coldmoon

    Coldmoon Returnil Moderator

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    See post #6 and send the logs to support (dash) tech (at) returnil (dot) com.

    Thanks
    Mike
     
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