Install question(s)

Discussion in 'ewido anti-spyware beta forum' started by pwillener, Apr 24, 2006.

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  1. pwillener

    pwillener Registered Member

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    I have the licensed version of Ewido Security Suite 3.5 installed.

    I have just downloaded Ewido anti-malware 4 (beta), and I have been wondering whether I need to uninstall version 3.5 first. But then I assumed that version 4 would do that by itself.

    So I ran the v4 install. Upon completion I found that I now have both versions 3.5 and 4 installed and running. However, v3.5 is now gone from Add/Remove Programs, and I cannot uninstall it.

    Question 1: is Ewido anti-malware supposed to be an upgrade for Ewido Security Suite 3.5?

    Question 2: does v3.5 need to be uninstalled before installing v4?

    Question 3: can v3.5 and v4 co-exist?

    Question 4: how do I uninstall v3.5?

    Question 5: why does Ewido anti-malware 4 (beta) not install into the v3.5 ewido folder (which had a subfolder 'security suite')?
     
  2. pwillener

    pwillener Registered Member

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    I just noticed that almost the same question was asked and answered in the regular forum. So I will keep v3.5 running for now.
     
  3. OldRebel

    OldRebel Registered Member

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    Iif you look in the program folder for Ewido 3.5, isn't the uninstaller still there? If it is, you can uninstall by activating it from that location.
     
  4. pwillener

    pwillener Registered Member

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    Thank you for your reply. But actually I don't see anything that looks like an uninstaller in the ewido\security suite folder, nor in any of the subfolders. Not in the Start Menu either, nor in Documents and Settings.

    I wouldn't know where else to look...
     
  5. pwillener

    pwillener Registered Member

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    Adding this info to this topic, as it has nothing to do with 4 beta bugs.

    I asked a few fellow 3.5 users (who didn't install the beta); they all said they have no uninstaller in their ewido\security suite folder. One of them re-downloaded the 3.5 install and ran it; then he had the uninstall.exe available.

    So I did the same (uninstalled the 4 beta first,) re-downloade, reinstalled 3.5, and now I have an uninstall.exe in my install folder.

    Could it be that some earlier version did not have the uninstaller? (I installed 3.5 some time in January this year).
     
  6. vinzenz.ewido

    vinzenz.ewido former ewido team

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    There were a lot false positives related to the nsis installers and uninstaller.exe maybe one of the security applications deleted it?

    BR
     
  7. pwillener

    pwillener Registered Member

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    McAfee sometimes deletes items without prompting for permission, but never without a report. Well, maybe we'll never know. Not a problem for me now.
     
  8. OldRebel

    OldRebel Registered Member

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    Some of the popular clean up utilities and registry cleaners have settings to delete uninstallers, and some users delete them without knowing it. This is another possibility.
     
  9. pwillener

    pwillener Registered Member

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    Possibility, although not in my case. I use only Ccleaner, and the only uninstallers it deletes (upon request) are the Windows hotfix uninstallers.
     
  10. OldRebel

    OldRebel Registered Member

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    C Cleaner is the safest, but it will also delete the uninstaller for IE7 beta. It thinks it is a hotfix. Some folks cannot remove that IE7 beta and are having to reformat. Are we absolutely positive that it will not delete the uninstaller for Ewido?
     
  11. pwillener

    pwillener Registered Member

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    The Windows hotfix uninstallers (including the IE7 beta uninstaller) are all located in the WINDOWS/WINNT folder, subfolders named $xxxxxxxx$ - I think this is what Ccleaner is looking for. 1.27 had a bug that also deleted $hf_mig$; this is now exempt from deletion in 1.28. Ccleaner does not remove anything from the Program Files folder.
     
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