Install Problems with trial version

Discussion in 'Acronis True Image Product Line' started by rollingt56, Feb 27, 2006.

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  1. rollingt56

    rollingt56 Registered Member

    Joined:
    Feb 27, 2006
    Posts:
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    Im having problems installing the trial version. I make it all the way through to where it starts copying files and the desktop shortcut and then the installer says the installation was interupted and that I should try it again. Any ideas.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello rollingt56,

    Thank you for choosing Acronis Disk Backup Software.

    First of all, please make sure that you try to install the latest build (2337) of Acronis True Image 9.0 (right-click on the installation file, go to Properties -> Version tab and see the build number).

    If the build number is different from 2337 then please download the latest build (2337) of Acronis True Image 9.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/homecomputing/my/
    then log in and use your serial number to register your software.

    If the problem still persists with the latest build (2337) of Acronis True Image 9.0 then please calculate MD5 checksum of the installation file using eXpress CheckSum Calculator. The checksum should be as follows: 2d94aa735953184e37da3525f74f7b13. If the checksum you have calculated is different then the installation file is corrupt and therefore can not be installed. In this case please re-download build 2337 of Acronis True Image 9.0 from the Product Updates section of your account at our web site using another browser or download manager.

    If that's not the case then please remove all registry entries related to the current Acronis True Image installation using Windows Installer CleanUp Utility and then try to install the latest build (2337) of Acronis True Image 9.0 once again.

    If that does not help then please do the following:

    - Launch the product installation file once more;

    - Right-click on the "Install Acronis True Image" button and select "Extract";

    - Select the path for extracting the component and click "Save";

    - Go to the Run prompt (Start -> Run) and issue the following command:

    msiexec /i msi-name /l*v log-name

    Where msi-name is the name of the file you extracted in steps 2-3 and log-name is the path and the name to the log file you want to save the output to;

    - Reproduce the problem and collect the log file created during the installation.

    Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
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