install problem

Discussion in 'LnS English Forum' started by edq, Dec 5, 2004.

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  1. edq

    edq Guest

    I just read the thread

    https://www.wilderssecurity.com/showthread.php?t=53858&highlight=install

    which describes a failure I had yesterday trying to install LNS because a driver couldn't be installed. I had previously used zonealarm which I had uninstalled normally and then unistalled with Total Uninstall for thoroughness. It sounds like there is something lethal about combining Zonealarm and Total Unistall and my registry is now damaged.

    During the install attempt windows internet connection firewall may have been active but should that be a problem?
     
  2. Phant0m

    Phant0m Registered Member

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    I’d first try Installing ZoneAlarm back in, and re-boot and uninstall through its own uninstaller and not bother using Total Uninstall anymore when it comes to software firewalls or even AV systems.
     
  3. jon_fl

    jon_fl Registered Member

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    Did you use Total Uninstall to uninstall LNS? If you did, you'll have to re-install your operating system. Frederic duplicated the problem after we discussed it and the solution was a re-install.
     
  4. Frederic

    Frederic LnS Developer

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    The problem seems to be related to za this time...

    Frederic
     
  5. Frederic

    Frederic LnS Developer

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    Hi edq,

    FYI, in case of you want to try it, a manual uninstallation of za is available here:
    http://nh2.nohold.net/noHoldCust25/Prod_1/Articles55646/CompleteUninstallNonNT.html
    (hope the page is still accurate)

    Do you confirm that in the Windows configuration you no longer see TCP/IP attached to the network adapters ?
    If yes, you need to try a restauration of your system (hope you have a restauration point) otherwise probably you will need to reinstall Windows (except if finally someone knows a solution to fix this kind of network misconfiguration).
    Phant0m suggestion is also a good one, to be tried first.

    Frederic.
     
  6. Phant0m

    Phant0m Registered Member

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    Here are the basics, use of Total Uninstall for instance, Total Uninstall design to delete, and that is just fine but when it comes to deleting from certain registry resources that is bad, especially with software like Look ‘n’ Stop which embeds itself to certain registry resources, and the only appropriate way to uninstall the software is through the use of its own uninstaller which not only deletes its stuff but adds/places necessary pointers back.

    The use of Total Uninstall and other alike SHOULD NOT be used with software like most firewalls and AV systems.

    Correction; There is a good chance that re-installing ZA in this instance which you uninstalled using Total Uninstall "may" fix the problem...
     
  7. edq

    edq Guest

    I did actually use the zonealarm uninstall before using Total Uninstall. This is how I usually uninstall software on my computer and I have done it with other firewalls in the past without any apparent problems. This is the sequence of events:

    1) normal unistall of zonealarm.
    2) uninstall with Total Unistall
    3) Tried and failed to install LNS; the driver would not install. I did nevertheless reboot the computer but LNS would not function.
    4) Did a normal uninstall of LNS using its unistaller and then used Total Uninstall.
    5) Installed Kerio instead without any apparent problems. Decided to go back to zonealarm because Kerio failed a test.
    6) Did a normal unistall of Kerio and then used Total Uninstall which was unable to delete some registry keys. I delete them manually.
    7) Just for the heck of it, I try to install LNS again with the same problem occurring. Again I unistall it (this time before rebooting) using the LNS unistaller and then with Total Unistall.
    :cool: Installed zonealarm.

    I wonder if this problem happens with Ashampoo uninstaller?

    I am not sure how to check if the TCP/IP is attached to the network adapters. I went to network adapters in the device manger and I do indeed have this error message: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)". The troubleshooter is telling me to reinstall the drivers. What are the consequences of not fixing this problem? I can still browse the internet. A tech support person once had me rebuild the TCP/IP stack. Would that have any effect?

    thanks,

    Edward
     
  8. Phant0m

    Phant0m Registered Member

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    In this case the registry resources are mixed up, and of course saying you have missing driver. If you would have done Registry Snapshot, and restored it, that problem would have been fixed.
     
  9. jon_fl

    jon_fl Registered Member

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    Phant0m, are you talking about Registry Watch 3.0.03? I tried ERUNT before and it didn't work so well for me. Do you have total trust in Registry Watch?
     
  10. Phant0m

    Phant0m Registered Member

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    Well whatever works for you to take a registry snapshot
     
  11. Phant0m

    Phant0m Registered Member

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    Backing up the registry with ERUNT
    ----------------------------------

    Note: To ensure proper operation of ERUNT, you should be logged in as
    a system administrator
    .

    Start ERUNT, confirm the Welcome message.

    Type in the name of a restore folder where the backed up registry
    files should be saved, or click "..." to browse your computer's drives
    and select a folder. You can also simply leave the default, which is a
    folder named ERDNT inside your Windows folder, the advantage being
    that you have access to this folder from the Windows Recovery Console
    in case Windows does not boot anymore.

    Note that in the folder edit field, ERUNT by default appends a folder
    named the current date to the restore folder, which allows you to keep
    as many registry backups as you wish in the same restore folder,
    separated into the different creation dates. This feature, as well as
    the appearance of the date string, can be configured via the ERUNT.INI
    file, described later in this document. If you want the registry backup
    to be created directly in the folder you select, you can also simply
    remove the date from the folder edit field before clicking "OK".

    Next, select the backup options:

    - System registry: The current system registry, usually consisting of
    the files DEFAULT, SAM, SECURITY, SOFTWARE, and SYSTEM.

    - Current user registy: The registry files for the currently logged-on
    user, usually NTUSER.DAT and USRCLASS.DAT.

    - Other open user registries: Sometimes Windows has a few other user
    registries in memory. Examples for this are "generic" registries,
    i.e. for user "EVERYONE", or registries of other users if you use
    Fast Task Switching in Windows XP. Check this option to backup all
    these additional user registries (if found) as well.

    Click "OK" and wait until the backup process is complete. (Note that
    depending on your system configuration this may take some time, and
    that the first bar is NOT a progress bar, just an indicator that the
    program is still running.) The ERDNT program for later restoration of
    the registry is automatically copied to the restore folder.

    (Technical information: ERUNT saves only registry files which are in
    use by the system. It obtains information about these files from
    registry key HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\
    hivelist. Registry hives not listed there, for example those
    of other users of the computer, cannot be saved by ERUNT.)
     
  12. jon_fl

    jon_fl Registered Member

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    Phant0m, can you recommend a program that will back up and take a snapshot of the entire registry? I had a problem restoring my registry with ERUNT.
     
  13. Phant0m

    Phant0m Registered Member

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    I always have been using WinRescue, in my line of work, It is necessary for the use of a utility like this one...

    Official Homepage: http://superwin.com/findex.htm

    sadly, it is not freeware... :'(
     
  14. edq

    edq Guest

    Doesn't system restore back up the registry? Most registry cleaners will have a backup feature, although it might be the kind of incomplete backup performed by erunt.
     
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